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The MICHELIN Guide and Tablet Hotels are two brands within the Michelin Lifestyle ecosystem that comprise our hotel booking business. We’re all about discovering the world's most extraordinary hotels — places where you'll find a memorable experience, not just a room for the night. We’ve scoured the earth, evaluating hotels that meet our high standards across every price point, creating a hand-picked selection that’s proven and inspired.
Our mission is to open doors to places people will love that they might not have found on their own, extraordinary places that reflect the beauty and diversity of the world. Our team believes that travel brings people of all backgrounds together. Our hotels provide an unforgettable backdrop for that union.
Based in New York City and Paris-Boulogne, we operate in 17 languages and our selection includes more than 16,000 incredible restaurants and 6,000 hotels in over 130 different countries. And if you really want to take it to the next level, our Plus membership provides VIP upgrades and amenities at hundreds of our top establishments.
Travel Specialist (Bilingual English / French)
The Customer Service team is responsible for maintaining the reputation for having the best customer service in the online travel agency business. As the face of the hotel booking business for MICHELIN Guide and Tablet Hotels, our Travel Specialists’ mission is to create a customer experience so incredible it defines both brands.
Travel Specialists convert new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimize damage (regardless of the source) while demonstrating resourcefulness and grit, and are able to predict and get ahead of conflicts.
As a Travel Specialist, you’ll assist clients of both the MICHELIN Guide and Tablet Hotels brands with hotel reservations, recommendations, rate and availability searches, technical support, special requests, feedback, and the Plus program. Our team uses multiple channels (phone, email, and live chat) to communicate with clients. In addition to hotel support, you’ll also assist with restaurant inquiries from both diners and restaurant professionals (chefs and owners) for the MICHELIN Guide.
Maintaining an incredible customer experience requires timely and concise communication between clients, hotel partners, and colleagues with an ability to manage expectations in a high-volume and collaborative setting. Our ideal candidate has a sincere desire to ensure our clients’ needs are satisfied quickly and simply.
Requirements:
Superb oral and written communication in both English and French
Customer-facing experience in travel, hospitality, or related luxury industries
Proficiency with Office 365 or other cloud-based document creation and collaboration platforms
Experience communicating over chat platforms like Slack in tandem with email and phone
Occasionally, you may need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do. The starting schedule for this role is Friday - Tuesday, 8:00 - 17:00 Bangkok time. This is a hybrid role offering two remote days per week.
Bangkok Office : The 9th Tower (MRT Rama 9)
Hybrid Working Policy
***Apply directly via below link***
Travel Specialist (Bilingual English & French) at Tablet Hotels - The Hotel Experts at MICHELIN