JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Reporting to the Regional Travel Optimization Manager, the Travel Service Manager (TSM) supports the delivery of exceptional travel experiences for Amazon employees. The role focuses on providing superior customer service, operational support, basic data analysis, and assists in implementing travel program improvements to enhance the traveler journey.

Essential Duties and Responsibilities

Responsibilities include:

1-2 years of experience in corporate travel or hospitality customer service, or related field Bachelor's degree or equivalent practical experienceBasic analytical skills, assisting in data analysis and technical ticket monitoringFoundational knowledge of corporate travel processes and self-booking toolsBasic project coordination skills including timeline tracking and stakeholder communicationSupport of travel program and customer relationships with minimal manager guidanceCustomer service expertise with strong communication skillsAbility to multitask in a fast-paced environmentExcellent written and verbal communication skillsProject Management acumen including planning, managing scheduled timelines, stakeholder engagement and communicationSecondary language proficiency, both written and voice, a plusCritical and Lateral thinking skills

Additional Duties and Responsibilities

Support local stakeholders by providing operational assistanceAssist in travel technology implementationsHelp maintain documentation of traveler journeys and processesSupport data collection for Know Your Customer initiatives

Key Performance Measures       

Alignment with global goals; Customer obsession, improve traveler experience via increased Net Promoter Scores and self-booking adoption growth

Skills

Attention to detail in customer service deliveryBasic project coordination capabilitiesProficiency in MS Office (Excel, Word, PowerPoint)Strong written and verbal communication skillsData entry and analysis capabilitiesWillingness to self-learn, and expand roleInnovative thinking and bias for action with a strong focus on quality assurance and attention to detailAbility to work individually as well as collaborate in a team environmentBasic understanding of travel industry and corporate travel processesExperience in customer service or travel operationsAbility to build positive working relationships with stakeholdersBasic data analysis and reporting skillsStrong attention to detail and quality focusEffective team collaboration abilities

Location:

On-site –Dallas, TX, Nashville, TN

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.