Travel Insurance Account Manager Position

Responsibilities 

Build and maintain positive relationships with airline partners to support the integration of travel insurance into booking flows. Assist in developing strategies to improve product adoption and revenue performance. Support the launch of new travel insurance products/markets, including basic A/B testing and performance tracking. Coordinate with internal teams (IT, Operations, Compliance) to ensure smooth implementation and alignment with partner needs. Address daily operational issues related to insurance distribution, including system troubleshooting and escalations. Monitor compliance with regional insurance regulations and flag potential gaps for resolution. Analyze performance data to identify opportunities for improvement and provide actionable recommendations. Assist in onboarding new airline partners and contribute to market expansion efforts. Act as a point of contact for partners, offering guidance and support on best practices. Collaborate with internal teams to resolve challenges and deliver quality service.

 

Competencies

Relationship-Builder – Builds strong working relationships and fosters a positive, team-oriented environment. Problem Solving – Approaches challenges logically, breaking them into manageable parts to find solutions. Continuous Learning – Shows eagerness to develop new skills and grow professionally through learning opportunities. Initiative – Takes ownership of tasks, meets deadlines, and goes beyond expectations to contribute effectively. Adaptability – Adjusts to changing priorities and circumstances, remaining flexible and focused. Results Orientation – Strives to achieve goals, takes accountability for outcomes, and perseveres through challenges. Values Orientation – Acts ethically, maintains integrity, and collaborates effectively within the team and organization. Detail Oriented – Pays close attention to accuracy and timely delivery of work. Creativity – Thinks outside the box to find alternative solutions when traditional methods fall short.

Skills

Strong interpersonal and relationship management skills. Basic understanding of travel insurance distribution and booking flows. Analytical mindset with the ability to interpret data and suggest improvements. Solid organizational and time management skills to handle multiple tasks effectively. Awareness of regional insurance regulations and compliance requirements.

Education and Experience

Bachelor’s degree or equivalent work experience. 1-3 years of experience in travel insurance, airline partnerships, or a related field. Exposure to account management and revenue growth initiatives is a plus