· Travel Reservation Agent
o Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
o Ensures reservations are built according to client standards and preferences
o Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
o Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
o Escalates more complex problems to more experienced staff
o Assignments include both routine and non-routine work
· Other Duties
o May perform other duties as back up to understaffed areas of department as assigned
o May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)
Qualifications:
Experience Education:
· Education
o High school diploma or country equivalent
· Experience
o 2 years industry experience
o Travel counselor experience preferred
· Languages
o English fluent – written and spoken
o 2nd language a plus
· Knowledge, Skills and Abilities (KSAs)
o Detail-oriented to ensure high level of accuracy
o Basic MS Office
o Capable of working with minimal supervision
o Good travel industry knowledge
o Skilled in GDS; Sabre preferred
Qualifications:
Experience Education:
· Education
o High school diploma or country equivalent
· Experience
o 2 years industry experience
o Travel counselor experience preferred
· Languages
o English fluent – written and spoken
o 2nd language a plus
· Knowledge, Skills and Abilities (KSAs)
o Detail-oriented to ensure high level of accuracy
o Basic MS Office
o Capable of working with minimal supervision
o Good travel industry knowledge
o Skilled in GDS; Sabre preferred