About us
Founded in 1950, Club Med is the pioneer of premium, all-inclusive holidays. Over the past 75 years, we have consistently innovated and now operate nearly 80 ski and sun resorts across Europe, Asia, Africa, the Americas, and the Caribbean, as well as the 'Club Med 2' cruise ship. We provide a unique All Inclusive holiday experience, offering our guests an upscale, friendly, and multicultural environment in our resorts.

Our success is driven by our commitment to exceeding customer expectations and creating unforgettable experiences.

Our management structure separates Resorts from Markets. In this role, you will be part of the EAF Markets division, which oversees sales in Europe, Africa, and France across more than ten countries.

About the agency
At Club Med’s Antwerp agency, you’ll be part of a global brand while enjoying a local, close-knit team atmosphere. Expect a friendly, fast-paced environment where your work truly makes a difference in shaping unforgettable guest experiences worldwide.

The role 

For our agency in Antwerp we are looking for a Travel Agency Manager.

As a brand ambassador, the Travel Agency Manager is the local representative of the company's strategy. They contribute to the Group's growth by developing team performance and skills while ensuring excellence in customer care. 

Main Responsibilities

1. Manage and Develop the Team’s Skills

Embody and convey the Group and Business Unit strategy 

Set quantitative and qualitative goals while uniting the team around them 

Ensure team organization and compliance with processes to maintain smooth operations 

Plan and lead regular managerial routines (performance and development reviews, team meetings, one-on-one coaching sessions...) 

Coach team members in their professional development 

Identify strengths, areas for improvement, and motivation levels, and provide constructive feedback to promote cohesion and cooperation 

2. Drive Commercial Performance

Grow the agency’s omnichannel sales by attracting and retaining clients through personalized travel experiences 

Monitor commercial performance using key indicators and available tools 

Support the team in reaching sales targets by promoting destinations, products, and the Club Med experience 

Build and maintain a local network and increase brand awareness as a local ambassador by participating in the area's business life 

Organize sales events to retain existing clients and attract new ones 

3. Be a Key Player in Customer Care

Establish a personalized and long-lasting relationship with each client, providing proactive support throughout the sales process 

Ensure client follow-up and satisfaction 

Guarantee compliance with operational standards 

Monitor qualitative customer service indicators to achieve excellence and adjust action plans accordingly 

Handle and resolve disputes by making appropriate decisions within the defined framework 

4. Oversee Agency Operations

Human Resources Management

Manage the agency's schedules in accordance with working time regulations and national planning directives 

Participate in recruiting team members 

Ensure compliance with HR policies, procedures, and managerial practices 

Respect budgetary constraints and operational spending rules 

Oversee cash registers and bank deposits 

Administrative and Financial Management

Respect budgetary constraints and operational spending rules 

Oversee cash registers and bank deposits 

Facility Management

Ensure proper maintenance of the boutique in collaboration with the relevant departments 

Profile and Skills

In-depth knowledge of the travel and tourism industry 

Strong sales and negotiation skills, with analytical ability 

Digital proficiency and command of quality & training business tools 

Leadership qualities 

Excellent organizational skills 

Strong interpersonal skills and a team-oriented mindset 

Assertiveness and excellent teaching ability 

Good command of English

Why Join Us?
At Club Med, we are guided by five core values: kindness, multiculturalism, responsibility, freedom, and pioneering spirit. Our team members around the world share a unique mindset we call the "Club Med Spirit" – a combination of professionalism and celebration that makes life here so special.

If you are open-minded, a team player, and have an entrepreneurial mindset, we invite you to apply and become part of the Club Med journey.