Riverside Community Care

Love What You Do!

Trauma Response and Critical Incident Coordinator

 

Make a difference every day as a Trauma Response and Critical Incident Coordinator at Riverside Community Care!

 

We’re looking for a mission-driven, compassionate professional to join our dynamic team.

 

In this impactful role, the Trauma Response and Critical Incident Coordinator plays a vital role in ensuring timely, compassionate, and effective responses to traumatic events and crises affecting individuals, workplaces, schools, and communities.

 

This vital position serves as the first point of contact for incoming requests from the call center, providing consultative triage and coordination for critical incident responses, and assigning the most appropriate clinician or Crisis Intervention Team (CIT) responder.

 

The Trauma Response and Critical Incident Coordinator collaborates closely with the Clinical Manager to maintain tracking systems, collect data, and support the delivery of high-quality trauma-informed services. 

 

This role involves both in-person and virtual service delivery, and may require travel throughout the region.

 

Schedule: Full Time, 40 hours per week

Generally, this will be M-F 9-5 with flexibility; Some flexibility may be required to support urgent response needs. Travel across Massachusetts is expected.

 

Pay Rate Range: $31.25 - $32.21 - depending on experience and language skills

 

Why You'll Love Working at Riverside:

Riverside Community Care is a trusted leader in behavioral health, known for its innovative programs and strong commitment to providing compassionate, high-quality services. Our staff thrive in a supportive environment where their contributions are valued, their voices are heard, and their growth is encouraged.

We provide:

Purposeful work that positively impacts individuals, families, and communities Opportunities for professional growth and skill development A team-oriented environment with strong leadership and mentorship

 

Join an organization consistently recognized as a Boston Globe Top Workplace and one of Forbes’ Best-in-State Employers!

Benefits include:

Comprehensive, high-quality health, dental, and vision insurance options Flexible Spending Accounts – both medical and dependent care Eleven paid holidays Separate accruals for vacation (increases with tenure), personal, and sick time Tax-deferred 403(b) retirement savings plan with employer match Employee Assistance Plan / Travel Assistance Plan Employee bonus for referrals resulting in hiring Discounts to movie theaters, sporting, and entertainment events Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!