This position will support the optimization of third-party carrier operations through data analysis and operational execution. Work closely with the Commercial Carrier Optimization Manager to implement transportation solutions

Key job responsibilities
• Execute daily carrier performance monitoring and reporting
• Support relationship management with assigned carriers
• Assist in analyzing network losses and implementing corrective actions
• Process and validate carrier data for performance tracking
• Maintain operational dashboards and regular reports
• Support package return processes for assigned regions
• Help document standard operating procedures
• Participate in cross-functional projects with Network Losses team
• Assist in data collection and analysis for optimization initiatives


A day in the life
• Update dashboards with latest metrics
• Flag issues to Commercial Carrier Optimization Manager
• Participate in weekly carrier review meeting
• Present performance data
• Follow up on previous week's action items
• Deep dive analysis on specific network loss areas
• Update tracking spreadsheets
• Create visual representations of data for stakeholders
• Collaborate with data analysts on specific queries
• Work on ongoing optimization projects
• Update process documentation
• Send status updates to key stakeholders
• Support impromptu data requests
• Troubleshoot dashboard issues
• Collaborate with cross-functional teams


About the team
Key Stakeholder Interactions:
Internal Teams:
- Carrier Managers - collaborate on WBRs, MBRs and carriers' performance discussions
- Network Loss Team - Collaborate on loss/damage dive deeps, reduction strategies, DNR investigations, etc
- Transportation Operations - Daily alignment on carrier performance and operational issues

External Partners:
- 3P Carriers - Regular performance reviews and improvement discussions
- Carrier Operations Teams - Daily operational alignment and issue resolution