Sodexo is seeking two Patient Transportation Managers at Erlanger Medical Center and at Erlanger East located in Chattanooga, TN. The Erlanger Health System is a multi-hospital system with several campuses based in Chattanooga.
As the Patient Transportation Manager, you will supervise a team of employees transporting patients within the hospital to various testing areas and/or being discharged, this position reports to the General Manager. The ideal candidate will have worked in either a hospital or healthcare environment as a manager in either EVS/Housekeeping and/or Patient Transportation. Excellent writing, technology, analytics, verbal and presentation skills required.
This position may include some weekends and holidays.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being
What You'll Do Maintain and inspect transport equipment, as well as related logistics, documentation and reportingCreate a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside mannerRespond to and/or managing calls through the Service Response CenterBe responsible for driving patient satisfaction scoresProvide a clean and safe environment for patients, visitors and staffWork with the Environment of Care Committee and Infection Prevention DirectorEffectively manage the Unit Operating SystemSupport a diverse and inclusive workforce What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standardsknowledge of patient care services in a healthcare settingService Response Center or call center experiencein depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspectionsa basic understanding of Environmental Services/Housekeeping servicesexperience with vendor and contract management, as well as union and contract negotiationsthe ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change managementexperience effectively managing projects within agreed upon timelinesstrong financial acumen and budget management experienceproficiency with computers and other technology Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience