The Transportation Manager will provide tactical and operational leadership for the transport function within a medical waste facility, ensuring safe efficient operation of transport operations, resulting in customer service excellence. The role is responsible and accountable for ensuring safety and compliance standards, fleet maintenance, driver performance management and DIFOT performance of the business unit. What you will do:Strategic Leadership:Develop and execute a business unit transport strategy aligned with organizational objectivesImplement nationally derived standardization processes for transport operations across business unitDrive transport excellence and continuous improvement initiativesManage transport fleet maintenanceLead a Safety Culture pertaining to transport Collaborate with internal stakeholders to achieve organizational grow strategies
Operational Management:Oversee daily transport operations across the business unit Optimize route planning and fleet utilization Monitor and manage KPIs for transport performance and efficiencyEnsure compliance with all transportation regulations Ensure compliance with all organizational safety and compliance programs
Team Leadership:Foster a culture of safety and operational excellenceBuild and develop high-performing transport team across the business unitDrive recruitment, engagement and retention for transport personnelFacilitate best practice onboarding, training and developmentMentor and manage driver performance and cultureDevelop and mentor transport supervisor team members
Business Improvement and Growth:Identify and facilitate fleet management and routing improvements with the National Director of TransportCollaborate with Customer Service to ensure service level agreements are met Develop and drive customer satisfaction and retention initiatives by delivering consistent DIFOT and NPS scoresDevelop internal strategic partnerships and coordinate with key stakeholders (P&C, Sales, Field Service, National support roles and peers across the business) to deploy business learnings within the business unit, accelerate improvement and growth opportunities Develop business unit plans to drive and facilitate business development and roll out initiatives to enable growth Facilitate newWhat you are responsible for:Strategic Objectives:Enhance customer service delivery and satisfactionEnsure profitable operation of the business unit in-line with budget expectation Drive safety performance improvements Develop, monitor and improve transport efficiency metricsAchieve transport efficiency targets Implement standardized transport operations processes in line with national objectives Implement fleet management and maintenance initiativesEnact transport policies, procedures, and best practicesPlan and manage daily transport resources Deploy new business opportunities in line with forecasted cost expectations
Team Leadership:Provide direction and coordinate Transport Supervisors, Dispatches and Drivers   Coordinate staff onboarding, training and development programsLead performance evaluations and team development initiativesFoster a culture of safety and transport excellenceBuild strong relationships with key stakeholdersCoordinate with National Functional Teams (Transport, Sales, Field Service and P&C)
Performance Management:Monitor and manage the 4 pillars of operation management Safety, Compliance, Service, and Efficiency Monitor, analyze and improve operational and transport metricsMonitor, analyze and improve customer service metrics (DIFOT and NPS) Implement cost reduction and efficiency improvementsManage resource allocation and budget controlDevelop and track key performance indicators (KPIs)Manage cost controls in line with budget expectationsDrive safety performance improvements by managing safe behavior and processes Manage vendor relationships and contractsReport on transport operations performance to leadership
Key Performance Indicators:Transport efficiency metricsFleet utilization metricsCustomer service and satisfaction metrics (DIFOT and NPS)Safety and compliance performance indicatorsFinancial cost per unit performance Team engagement and retention ratesSkills & Qualifications: Bachelor’s degree in Logistics and Supply Chain Management, Mathematics, Operations Management, or related field preferred 5+ years of senior transport experience at management levelTransport capital budgeting experience Experience in medical waste or related regulated industry is preferred but not required Strong understanding of transport safety regulationsProven leadership and team development capabilitiesCDL License and driving experience highly regardedWhy work for us:Job stability – as an essential service to healthcare we are non-seasonal and recession proofBenefits – Medical, Dental, and Vision Insurance (Your Medical, Dental and Vision benefits are effective on DAY ONE. All other benefits are effective 1st of the month following 30 days of employment). Paid Short-term disability ($0 cost to you!). Company sponsored life insurance. Accident Insurance and Voluntary long-term disability options! 401K matching plan with match starting day 1!Permanent position – This is a Full-time permanent roleSafe work environment – We supply above and beyond the standard PPE protocols for safe handling of medical waste – find out more about how we protect you at Who are we?We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.