Summary Veteran Transportation Service (VTS) will operate within the Service located at the VA Medical Center/Health Care System (VAMC/HCS) with several Community Based Outpatient Clinics. This position is a Transportation Coordinator at the facility level and acts as primary contact to Veterans for transportation needs. Responsibilities Duties: Direct patient contact situations in the outpatient Veteran Transportation Service. Program imposes on the incumbent a greater responsibility for counseling staff, coordinating with clinical staff members and making proper recommendations to build strong team collaboration, effectiveness and moral. Incumbent serves as liaison to facilitate physicians, nursing personnel, social workers, residents and interns along with the Patient Representative/Advocate in addition to beneficiaries and their representatives. Meets with other service lines to help facilitate programs and processing of Veteran Transportation Service workload. Provides support to the clinical services in all administrative operations associated with the processing of Veteran Transportation Service Program patients scheduled for transportation, treatment, and clinic visits. Interact with Veterans and their families and other transportation providers to resolve transportation problems. Informs staff on the processes for scheduling, standard preparations, and scheduling arrangements for procedures. Communicates with others locally and nationally, to seek answers to transportation issues. Will be exposed to stressful working situations that require a professional attitude and collective reasoning. Is subject to a high volume of work, the need for accuracy, frequency of interruptions and ever-changing demands due to program changes. Other duties as assigned. Work Schedule: 8:00am - 4:30pm, Monday - Friday. Position Description/PD#: Transportation Assistant/PD99780S Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary/trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/15/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Uses initiative and works independently within the framework established by the Supervisor in carrying out recurring assignments such as scheduling appointments and admissions, data tracking and data collection duties in support to the Veterans Transportation Service operations. Thorough knowledge to make sound and logical decisions, identifying and utilizing appropriate available resources. Knowledge of VA laws, regulations, directives, policies, procedures, performance measures and guidelines relating to VA medical benefits administration. Must demonstrate personal mastery of interpersonal skills, including the ability to meet and deal effectively with a wide variety of staff from many educational and skill levels, for communicating clear instructions and interpretations. Must demonstrate thorough knowledge of structure of electronic medical records. You will be rated on the following Competencies for this position: Computer Skills Customer Service Listening Oral Communication Standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work, the need for accuracy, frequency of interruptions and ever-changing demands due to program changes. Work Environment: Duties will be predominantly performed in the Veteran Transportation Service program office with intermittent trips to various locations throughout the Medical Center's catchment area both in and near patient care areas where there may be risk of exposure to disease For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. The first year of service of an employee who is given a career or career-conditional appointment in the competitive service under the Civil Service Regulations is a probationary period unless specifically exempted by the appointing authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.