Summary This position is located within the Travel Office at the VA Medical Center in Richmond, Virginia. The position is responsible for the administrative coordination of transportation and patient funds activities and provides advisory and technical assistance to staff regarding transfer of records, transportation availability and approval criteria relating to transfers to other facilities. Responsibilities ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited to, the following: Manages the activities for the Beneficiary Travel Program; Administers beneficiary travel program benefits to beneficiaries and their attendants who meet eligibility criteria; Utilizes various software applications to accurately determine and/or verify Veteran eligibility; Provides assistance to Veterans utilizing Beneficiary Travel Self Service System (BTSSS); Determines which of several Fund Control Points (FCP) to use, entering authorizations, maintaining manual and electronic accounting records; Performs regular reconciliations and adjusting account balances; Coordinate's patient transfer with other VAs ensuring the patient arrives at a specified time for admission; Forwards correspondence to receiving facility travel department and/or physician via itinerary or stated preferences with destination and time; Serves as record keeper and coordinator of patient funds on deposit; Reviews requests for reimbursement of travel costs; Writes or selects appropriate letters explaining disposition of unauthorized travel claims; Prepares appropriate documentation and/or scheduling for traveler according to government transportation availability, government rates or substantial rates; Collects, organizes, tracks and counts all beneficiary travel reimbursement forms and other documentation/information from various locations throughout the facility; Performs other directly related duties as assigned. Work Schedule: Monday-Friday; 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Qualifications SPECIALIZED EXPERIENCE: At least one full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the Federal service that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is determining eligibility, processing reimbursements, and managing or assisting with the management of funds. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Attention to Detail Clerical Customer Service (Clerical/Technical) Decision Making Manages and Organizes Information IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is sedentary, however some walking and standing may be required. Work is performed in a medical center setting where there can be contact with patients who may have emotional disorders as well as communicable illnesses. There is a hectic interaction with other staff in the office which may cause anxiety as well as mental and emotional stress. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.