General Information Req # WD00084120 Career area: Services Country/Region: Japan State: Tokyo City: Chiyoda-Ku Date: Friday, June 13, 2025 Working time: Full-time Additional Locations:  * Japan - Tōkyō - Chiyoda-Ku Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Employer: Lenovo Japan, LLC
Work location: Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable)
Smoking: Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX
Employment condition: Permanent Staff (Probation period: 6 months)
Expected salary: Depending on the current salary and experience, we would make our decision
Overtime allowance: Applicable (B7)
Working hours:  9:00-17:45 (Rest time: 1 hour (12:00-13:00)) 
Holidays: Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday
Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension,  property accumulation savings, Lenovo employee group life insurance, etc.
POSITION SUMMARY:In this role you will act as the Single Point of contact for customer, partners and vendors and internal business division, build process documentation and training materials to support managed services contracts within the given time and budget. You are an experienced leader with transition and project management experience in a multi-country environment. You are a real hands-on person with service design skills, project management skills, organizational strength and visionary ideas you know how to sell.
Responsibilities:Work with stakeholders to develop fully documented business and service management processes aligned to ITIL best practiceEnsure new Services have a fully developed end to end support structure, including Processes, SLAs and KPIs monitoring commensurate with business requirements and priorities.Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.Ensure all documentation is completed to a high standard by all relevant Design and Service Transition functions and standardsUpdate and maintain the process artifacts and process library through the transition projectAct as a gate keeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle.Identify and manage Operations risks to ensure a successful transition to service.Provide Governance of the SRP, and Sign Off for all key project stages and artifacts.Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the SRP.Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria. Coordinating project priorities across multiple tracks on a project and driving the project Following established standards and procedures for project reporting and documentation Create and manage project deliverables, milestones and required tasks per the scheduleBuilding and maintaining positive working relationship with vendors and external/internal customers Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes.Required Skills/Knowledge:Strong Project Management skills; expert in organizing, planning and managing large-scale projects Ability to analyze project needs and determine resources needed to meet objectives Excellent communication, organizational, leadership, time management skillsExceptional verbal and written communication and project management skills, including an ability to communicate effectively at an executive level in English and JapaneseAbility to prioritize and manage work and trade-offs against critical timelines in a fast-paced environmentBuilds a strong internal and external network of personal relationships to identify issues and opportunities.Demonstrated experience in analyzing a business issue and developing a future state recommendation Highly developed skills in using MS applications including:o Projecto Visio- Understand and Create Process Flows (Swim lanes, flowcharts)- Understand and Create Technical Diagramso Excel/Sharepoint/Teams- Import from different sources of data- Data Analysis using charts, pivot tables, filters and rules- Knowledge of basic to advanced Excel functionsAbility to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisionsStrong negotiation ability and attention to detailStrong teamwork and interpersonal skills Multi-tasking and time-management skills, with the ability to prioritize tasks. Highly organized and detail-oriented. Ability to work independently with little supervisionAbility to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting linesAbility to travel up to 30%4-6 years of information technology and business experience A Bachelor's degree in IT, Business Administration, Engineering or related discipline with an information technology focus  External project management certification such as PMP from PMI or other project management certification is preferred ITIL Foundation Certified is a Plus*At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome!  About Lenovo Services  We think and act differently!  Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers’ systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products. Be one of the changemakers. Join Lenovo!  About Lenovo  Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.  Additional Locations:  * Japan - Tōkyō - Chiyoda-Ku * Japan * Japan - Tōkyō * Japan - Tōkyō - Chiyoda-Ku