POSITION SUMMARY

 

The Transition of Care (TOC) Medical Assistant serves as a vital administrative liaison between Adelante Healthcare and patients requiring Transition of Care services. As the initial point of contact for patients transitioning from hospital or acute care settings, this role ensures that each patient’s care is coordinated, timely, and supportive of a safe and effective recovery.

 

Key responsibilities include running and reviewing TOC reports, obtaining and filtering medical records to determine TOC eligibility, and ensuring all relevant documentation is accurately uploaded into the Electronic Health Record (EHR) system. The TOC Medical Assistant is also responsible for contacting patients to schedule timely TOC follow-up appointments with their medical and behavioral health providers and facilitating warm hand-offs to TOC Registered Nurses.

 

Working within their defined scope of practice, this individual collaborates closely with the TOC nursing team to support seamless care coordination. The role requires strong attention to detail, excellent communication skills, and the ability to manage clinical data with accuracy and efficiency.

 

The TOC Medical Assistant plays a critical role in Adelante Healthcare’s patient-centered, team-based medical home model by helping to ensure continuity of care, reduce hospital readmissions, and improve health outcomes for patients in transition.

 

 

EXPECTATIONS

 

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

 

OUR CORE VALUES

 

Inclusion Nurture Service Purposeful Integrity Resilient Engaged