Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems



Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

The Transition Manager will oversee the successful transition of services, ensuring a seamless handover of operations across Finance & Accounting, HR Services, and Contracts & Procurement. This role requires a professional experience in shared services, BPO, managed services, corporate services, managing transitions, including planning, project monitoring, risk management, and change management to align stakeholders and ensure smooth execution.


Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Roles and Responsibilities: 

Daily tasks and delivery expectation  

Key Responsibilities: 

Transition Planning & Execution: 

Finalize a detailed, wave-wise Transition Plan covering all processes. 

Oversee project progress, managing the Risk Register and RAID Log, and ensuring timely completion of tasks. 

Track access requirements through the System Application Log. 

Training & Knowledge Transfer: 

Develop and implement a Training & KT Plan, ensuring day-wise training with SMEs and delivery teams. 

Monitor process documentation via the DTP Plan and implement a Certification Plan to assess readiness. 

Process Documentation & Approval: 

Document processes during Knowledge Capture and finalize Desktop Procedures with MoCA SMEs. 

Change Management: 

Conduct Stakeholder Analysis to understand pain points and develop action plans for improvement. 

Design and implement a Communication Plan to keep all stakeholders informed. 

Communication & Monitoring: 

Roll out communication assets as per plan, track changes, and address gaps or issues. 

 

Expected Skills: 

Specific learned abilities or technical skills  

Managing complex transitions, ideally in outsourcing or managed services. 

Owns the respective transition plan and possess strong project management, risk management, controlling & reporting and change management skills. 

Coordination of hiring, on boarding and Knowledge Transfer/Cascade 

Excellent communication and stakeholder management abilities. 

Experience in developing training and documentation strategies. 

Previous experience in Finance & Accounting, HR Services, or Contracts & Procurement transitions. 

Familiarity with large-scale transformation projects and managing multiple stakeholders. 

Familiarity with project management tools such as MS office and other project documentation solutions  

Expected Competencies: 

Values, behaviors & attitude 

Strategic mindset  

Stakeholder management 

Ability to influence 

Communicate with impact  

Project management 

Results driven 

Operational excellence 

Required Language Skills: 

Proficient in written and spoken English. Arabic is a plus 

Minimum Education and Specific Qualification: 

Bachelor’s Degree 

Minimum years experience required

7-10 years of professional work experience 

Additional application instructions

project management certifications such as PMP, Price2 certification (preferred) 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 29 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date