**Job Profile** **Summary** ​This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation. **Job Overview** This position ensures continuous, efficient and smooth operations performing administrative and clerical support for assigned care managers. Handles matters of a routine nature to assist patients in their transition of care. **Job Description** **Minimum Qualifications:** 1. High School diploma or equivalent. 2. One (1) year of related administrative experience. **Duties and Responsibilities** **:** The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Performs general office functions for assigned department including, but not limited to typing, filing, email/mail correspondence, purchase/order supplies and equipment. 2. Uses and maintains of office equipment such as copy machines, fax machines, etc. 3. Maintains confidentiality in all office matters. 4. Responsible for answering phones in a professional manner as required for screening, referring, follow-up calls, taking messages and managing voice mail. 5. Greets visitors in a friendly, professional manner and direct to appropriate person/place. 6. Provides departmental administrative and clinical support and participates in special projects as needed. 7. Assists with phone triage for Continuity of Care each afternoon. 8. Creates electronic relationships with appropriate personnel at next transition in the continuum of care. 9. Prints daily census reports, become liaison with skilled nursing facilities, visiting nurse agencies, infusion companies, hospices etc. 10. Faxes necessary paperwork, assist case managers with faxing of medical record and copying. 11. Rounds on inpatient units to deliver notifications required by CMS to patients. 12. Assists case managers/social workers with post-acute care planning as needed such as calling referral sources, family members, and transportation. 13. Enters documentation into EMR of insurance authorizations, denials, or other important UR communications. **Physical Requirements:** 1. Occasionally lift and/or move up to 25 lbs.      2. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs and operating office equipment.      3. Frequently required to speak, hear, communicate and exchange information.      4. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.   **Skills & Abilities:** 1. Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols. 2. Good organizational and communication skills, both verbal (in-person and with telephone phone) and written. 3. Good computer skills using Microsoft office including Outlook, Excel, and PowerPoint. 4. Ability to write and spell to ensure accurate message taking. 5. Excellent interpersonal skills. 6. Ability to work under pressure and changing deadlines and the adaptability to change. 7. Ability to visualize the big picture independently with minimal supervision and direction. 8. Excellent proofreading skills. 9. Knowledge of office management and daily operations. 10. Knowledge of office equipment, such as printers and fax machines. 11. Highly resourceful team player who can effectively work with staff at other physician’s offices. 12. Ability to adapt to changing priorities. Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .