**Are you inquisitive, build strong relationships and love to learn?** **Do you enjoy being challenged and working on different initiatives simultaneously?** **Do you possess a strong knowledge of U.S. Retirement Operations?** This role may be for you…. We are seeking a highly motivated, dynamic and experienced **Transformation Lead** to drive critical strategic initiatives and represent Operations on the U.S. Retirement projects. In this pivotal role, you will be responsible for orchestrating transformation programs from conception to successful execution, ensuring alignment with our overarching OKRs and business objectives and delivering tangible, measurable results. This is an exciting opportunity for a visionary person who thrives on challenging the status quo, empowering teams, and navigating the complexities of organizational change within our fast-paced environment. You will play a crucial role in transforming the future of our operations through operational efficiencies and automation as well as enhancing customer experiences and driving sustainable growth. In a rapidly changing environment, this individual will need the ability to multi-task and work with multiple stakeholders to ensure the needs of the business are being met. They must be able to build and maintain relationships with stakeholders, Operations management, and value stream members. Furthermore the energy to learn new tools as we approach the world of AI for operations. **Job Requirements:** + 5 to 10 + years’ experience working in financial industry + Experience and strong knowledge of Retirement business, operations, regulatory environments and market trends, preferably U.S. Retirement knowledge + Experience with U.S. retirement systems + Experience working with internal stakeholders (operations, product, marketing, compliance, risk) + Exceptional leadership, communication, and interpersonal skills with the ability to collaborate with others and influence and inspire at all levels. + Demonstrated ability to multi-task and to manage multiple priorities in a fast-paced, dynamic environment. + Highly motivated and possesses an eagerness and willingness to learn + Confident self-starter who is results focused + Superior analytical and organizational skills + Negotiate, influence and persuade without authority + Superior relationship building skills + Strategic thinker with strong analytical and problem-solving abilities and can demonstrate high integrity while making appropriate judgment call + Strong knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall) and change management principles + Excellent communicator (verbal and written) **The opportunity** + Contribute as the Transformation Lead on Canadian Retirement Value streams to support Operations in the development of product enhancements + Act as representative for all workstreams within Operations (Contact Centre, Member Processing, Sponsor Services, Sponsor Processing, Payroll and Processing) + With support from Operations Subject Matter Experts, actively interact and provide insights to value streams and team members + Support data-driven decisions by providing input on the right insights from the business + Work in and across cross-functional teams, to improve and execute business processes that serve the needs of all Operations stakeholders + Build relationships across the organization + Be creative and diligent in providing input and addressing various problems + Consult on multiple initiatives affecting different areas of the business + Manage multiple requests and meet challenging deadlines **How will you create impact?** + They will report into Karen Marton and represent on the Member Experience value stream + A bold ambition and set of goals to drive transformation in our industry + A mission for “Decisions made easier. Lives made better.” + A leadership team dedicated to your growth and success + Our best every day. **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What can we offer you?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment to you** + Values-first culture + We lead with our Values every day and bring them to life together. + Boundless opportunity + We create opportunities to learn and grow at every stage of your career. + Continuous innovation + We invite you to help redefine the future of financial services. + Delivering the promise of Diversity, Equity and Inclusion + We foster an inclusive workplace where everyone thrives. + Championing Corporate Citizenship + We build a business that benefits all stakeholders and has a positive social and environmental impact. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Referenced Salary Location** Waterloo, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $68,775.00 CAD - $114,625.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.