INTERNATIONAL FINANCIAL DATA SERVICES (IFDS)

Our Culture
Our employees tell us that the best part of working at IFDS is the people. Our culture is friendly, supportive, and inclusive.
It is important to us that you can show up at IFDS as your whole self, safely and confidently.
We are genuinely committed to ensuring that diversity, equity and inclusion are integrated into the fabric of all that we do.
We have multiple ERGs that provide spaces for people to connect and share. All of our ERGs are employee-led and fully endorsed by the senior management team.

Our Business
We are a world leading Transfer Agency that delivers premium service solutions to the world’s largest financial services companies. We have offices in Ireland and Luxembourg. Our close connections with our two shareholders, State Street and SS&C Technology Inc, ensures our global reach and access to advanced digital software solutions for our clients.

Ready for a Change?
IFDS has a unique opportunity that would suit an enthusiastic candidate who is eager to develop and grow with exposure to all aspects of Investor and Distributor Services in a small/large cross border team.

Who we are looking for

Reporting to the Dealing Services Officer, this role offers an opportunity to join a fast-paced team within a growing company.  The successful candidate will be responsible for providing a high-quality service to investors, by ensuring the accurate and timely processing of shareholder trades, in line with KPIs and SLAs.  You will have the opportunity to build on your existing Transfer Agency skills, to provide supervision and direction to colleagues, and to provide guidance and excellent customer service to investors.  A major focus will be on procedures and process improvement, performance management of staff, client interaction and ensuring compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the company. 

Your Responsibilities
•    Ensure business standards and client deadlines are met on a consistent basis.
•    Adhere to procedures in relation to all tasks in a timely and accurate manner.
•    Develop and maintain a thorough knowledge of Transfer Agency processes and systems, review practices and act as a catalyst for change and improvement.
•    Gain broad expertise on company products.
•    Assist in the delivery of on-the-job training and development of other Associates.
•    Build and maintain internal network of contacts/liaise with other departments.
•    Provide/seek regular feedback to/from team leader.
•    Act as an effective team player & deputy for immediate supervisor when appropriate always observing proper standards of market and personal conduct.

Education/Preferred Qualifications:

Bachelor’s degree or above.

Have strong attention to detail and appreciate the importance of completing work ‘right first time’ against daily deadlines. 

You understand the importance of customer service excellence and have a ‘can do’ attitude with strong written and oral communication skills.

You are keen to learn and develop and you enjoy being part of an energetic and growing team.

IFDS Ireland is regulated by the Central Bank of Ireland. We are an equal opportunities employer, and we are committed to fostering an inclusive and equitable workplace. We value diversity both in background, as well as skills and experience.

You may not meet all of the requirements outlined in the above job description, but we would still like to hear from you.

IFDS-Europe-Candidate-Privacy-Notice.pdf (ifdsgroup.com)