Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position: 

To consistently deliver the highest level of service for our customers and ensure efficient daily operations through the management of department personnel and processes. 

Major Duties and Responsibilities: 

Ensure all action taken by the Transcon department is completed within the guidelines set by Expeditors Operational Process Standards Consistently manage the department workload throughout the day and allocate the necessary resources to ensure expectations are being exceeded at all levels/functions  Maintain timely communication (internal/external) through all medians for the department per Expeditors communication standards Preserve data through timely and accurate system updates and provide operational reports to customers   Manage status reports, monitors and databases per roll specific expectations  Manage all aspects of the department finances accurately and timely billing Manage and develop relationships with external entities through problem resolution, rate negotiations, strategic planning, evaluations and SPA management Serve as the first level of escalation between Expeditors and its customers, vendors, and other groups within Expeditors Provide warehouse staff with necessary documents and information needed to receive and ship the orders as efficiently as possible to ensure customer expectations are met Administer consistent employee evaluations and create development plans for department personnel’s future progress within Expeditors 

Support the manager in the following areas:

Building and maintaining strong relationships with vendors (airlines, trucking companies, and others)Working to be our vendors lowest cost customer promoting market solutionsEvaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed

Finances:

Meet weekly or more if required with the department manager

Support the manager as required and applicable in the following areas:

Proactively work to maintain accounts payment within 30 daysEnsure company credit procedures are followed and utilized effectivelyManage accounts payable to vendors (airlines, truckers etc.) utilizing BNPManage intercompany accounting discrepancies via AJAX report

Sales / Retention
Support the manager and or the sales department where needed:

Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and globalRespond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customerTake an active role in the transition of new business/ updates to existing businessParticipate to retention calls and complete customer reviews and with your regular customers to document in the CRS

People:

Identify with manager, develop, and mentor your No. 2Allocate workloads within team to ensure smooth operations during peak activity or staff absenceEnsure team meets company standards of 52 hours training per year per employeeEnsure that the new hires complete company’s mandatory training within the first 6 monthsSupport the manager where neededParticipate to staff appraisals, and at a minimum once per year per employeeEnsure all staff and positions have job descriptions, clear expectations and are working with structured development plansContribute to the effective weekly department meetings with teamReview department goals and business plan periodically with team to ensure buy-in and accountability

Systems:

Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc and edoc treeview, export database, and other system generated reports to manage by exception)Be open to implementing new system changes and enhancements into your departmentBe involved and suggest system/process improvementsSet the tone of this environment within your department

Culture

Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

 

***DAYS: Monday to Friday***

***HOURS: 10:00am to 7:00pm***

Qualifications2 years of industry specific qualification (country specific)Proven supervisory attitudeGood market and product knowledgeEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsGood computer skills (Excel, Word)Compliance/Industry certifications required to perform expected duties obtained and maintained (DG, LATAM, Compliance, IATA/FIATA, etc.) Intimate understanding of Export Compliance Level 1 Transition and Implementation Certification Level 1 Sales Certification 

 

Reporting Structure: Transcon Manager 

Additional Information

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development ProgramThe wage for this position is $68,400, eligible for bonus

All your information will be kept confidential according to EEO guidelines.