As a Transaction Manager I in Customer Resolution Services, you will oversee high-risk processes and controls to mitigate risks effectively. Leading a team of 12-15 Specialists, you will be accountable for achieving key service metrics, meeting financial goals, ensuring satisfaction among business partners and employees, and driving continuous improvement initiatives. Your role involves making high-level decisions while adhering to risk and control guidelines, ensuring all work meets service levels and Legal/Compliance requirements.

Job responsibilities:

• Execute business initiatives through open communication with employees, peers, leadership, and other business lines
• Make informed business decisions using independent judgment, expertise, and documented policies
• Identify and own end-to-end process improvement opportunities, including recommending solutions and implementing changes
• Ensure adherence to operating policies, procedures, and legal/compliance regulations
• Manage team performance, leading by example and coaching for sustained results 

Required qualifications, skills and capabilities:

• People management experience
• Minimum 3 years of experience in financial services
• Ability to drive change in a high-production environment
• Detail-oriented with the ability to work under pressure
• Deliver coaching and feedback effectively
• Multitasking skills to meet deadlines in a fast-paced environment
• Strong verbal and written communication skills
• Prioritization and organization skills to handle multiple assignments
• Problem-solving skills with a focus on balancing risk and customer experience
• Proficiency in MS Office Suite, especially Excel