As an  Integrated Monitoring and Control Center (IMCC) , you will play a crucial role in managing incidents and providing L1 Technology support for the Cash and Check Management Product. You will act as a liaison between support groups and the line of business, ensuring timely resolution of operational issues.

Job Responsibilities:

Manage IMCC incidents to ensure timely resolution and appropriate comments and escalation.Provide L1 Technology support for the Cash and Check Management Product.Analyze details and research utilizing multiple systems to resolve problems.Maintain strict adherence to established risk procedures and on-going risk education.Escalate concerns to appropriate production area and/or vendor partners when necessary.Assist other team members with problem resolution to create a team synergy focused on the customer concern.Communicate clearly with a variety of internal/external clients including senior management.Participate in site projects as SME for service enhancements of system and processes.Lead and/or provide support of all Continuous Improvement activities.

Required Qualifications, Capabilities, and Skills:

Oral & written communication skills, problem-solving skills, and strong organizational skills.Advanced MS Office skills.Attention to detail and ability to work and make decisions with minimal supervision.SQL Knowledge. splunk and other databasesFlexibility to adapt to changing business needs.

Preferred Qualifications, Capabilities, and Skills:

Technical qualification/skills. i.e. uipath, pega, jumphost,Prior Level 1 incident management experience.Ability to effectively communicate across all levels of leadership.Ability to maintain confidentiality and multitask.Good attendance record and a scorecard rating of Meets Expectation.Hold a B.Tech, MBA, or BCom degree.Demonstrate excellent written communication skillsHold SQL, AWS cloud practitioner, or ITIL certification