Transaction Processing Junior Analyst is an entry level role responsible for handling queries in relation to SEPA and SWIFT Payments. The overall objective is to act as a subject matter expert in handling clients' and other banks' queries related to payments, monitoring of transactions and handling payments' transfers. **Responsibilities:** + Processing and monitoring payments related to SEPA and SWIFT schemes + Responding to queries related to the payments for the covered products and clients' investigations accurately + Handling escalations and providing supervision to the team in relation to payments + Escalation of system and processing issues to respective internal or external parties including follow-up until clarification + Identifying and reporting potential issues, error root-cause results, suggesting and implementing resolution + Participation in projects and system changes + Readiness to work during public holidays, occasionally weekends for tests purpose **Qualifications:** + Strong command of English in speech and writing + **Additionally good knowledge of one** **of the following** **European languages: French, Spanish, Italian, German or Portuguese (B2 or above)** + Strong investigative and analytical skills, thinking outside the box, a keen eye for details + Excellent communication and interpersonal skills + Ability to work independently and within a team environment + Perfect organizational skills, ability to solve problems, making accurate and quick decisions, multitasking By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with **a hybrid working model** (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as: + Private Medical Care Program + Life Insurance Program + Pension Plan contribution (PPE Program) + Employee Assistance Program + Paid Parental Leave Program (maternity and paternity leave) + Sport Card + Holidays Allowance + Sport and team recreation activities + Special offers and discounts for employees + Access to an array of learning and development resources + A discretional annual performance related bonus + A chance to make a difference with various affinity networks and charity initiatives Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. \# LI-AŁ1 ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.