Job Summary

Job Description

What is the opportunity?

In this role, you will ensure that all work assigned to them is completed accurately, on target and within regulatory standards. In addition, you will assist other RBC Investor Services (IS) departments/teams in the resolution of Client issues in order to maximize Client experience.

What will you do?

Pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times.  Includes but is not limited to: account set-up; redemptions, purchases, switches, non-complex NIGOs, direct trade and wire order placement and settlementMonitor and clear Workflow/Capture items within Service Level Agreements(SLA)Apply all quality control proceduresReconciliation and settlement of daily tradesDaily deposits and cheque processesMessage all accounts where unusual actions have occurredAudit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rateCommunicate effectively with both internal and external client groupsWork with Manager to update Desk Operating Procedures and other tasks as assigned.Strong technical and analytical skills in running/debugging various applications and macros.Ability to work overtime/long hours especially around peak season (RRSP), month-end and year–end to support the team.

What do you need to succeed?

Must-have

2 + years experience within Shareholder Services or similar multi-client mutual fund administration environmentGood working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administrationSound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation – including Registered ProductsDemonstrated ability to work successfully in a fast-paced, high stress environmentCommunicate effectively with both internal and external client groupsSound technical and analytical skills in running/debugging various applications and macros including MS Office

Nice-to-have

Proven track record in leading initiatives, managing cross-functional relationshipsCompletion of IFIC Mutual Funds Operations CourseUnitrax Recordkeeping System knowledgeFundSERV knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriateWorking with an exciting, close-knit, supportive & dynamic groupOpportunity to collaborate with other business segments within the bankA comprehensive Total Rewards Program including bonuses and flexible benefitsCompetitive compensation

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-02

Application Deadline:

2025-07-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.