Transaction Management Ops Team Lead Pennington, New Jersey **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for overseeing the day-to day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed. **Responsibilities:** + Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables + Provides day-to-day training and coaching to team while addressing employee inquiries and escalations + Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate + Conducts quality assurance reviews and provides routine supervisory manager approvals + Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions + Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management + Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation **Line of Business Job Description:** ​Team Lead for team of associates that handle both Margin and LMA/MLHL MLSN phone calls as well as ASAPs for the Margin, LMA, Home Loans, Derivatives, and MLBTC products. Acts as a liaison between the Supervisor and the Associates while also assisting the Supervisor with all administrative and reporting duties. Responsibilities include monitoring the quality and timeliness of all service requests received, assessing Associates technical performance through phone call monitoring, and ensuring team members are up to date regarding new products, services, and procedures. Participates in special projects and assignments as needed. Reviews and approves escalated ASAPs as well as assist with escalated service request. Assists with call volume on MLSN lines during high call volume periods. Pro-actively monitors the day-to-day processing of the unit and ensuring compliance with firm and regulatory policies. **Required Skills:** + 1+ years of experience in Wealth Management Services, Wealth Management Operations, or a similar operations or servicing role at a Broker Dealer + 1+ years of experience with lending/loan operations, servicing, compliance, risk, or product management + Demonstrates strong interpersonal skills + Strong metric reporting and analytical problem solving skills + Track record for building strong partnerships both in and outside of line of business + Demonstrated time management and organizational skills + Ability to multi-task, set goals/prioritized and meet deliverables + Ability to communicate issues/concerns and recommend corrective course of action **Desired Skills:** + College degree preferred + Prior leadership experience + Familiarity with Regulation-T, FINRA 4210, and Regulation-U + Knowledge of Merrill Lynch Policies and Procedures relating to Securities-Based Loan products + Candidate should be familiar with various back office retail systems and proficient using MS Office **Skills:** + Attention to Detail + Customer and Client Focus + Oral Communications + Prioritization + Problem Solving + Written Communications + Account Management + Analytical Thinking + Coaching + Mentoring + Research + Result Orientation **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.