**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. We are looking for your talent, join our team and start your journey today! **Transaction Delivery Team Lead** We are seeking a highly skilled and strategic HR Transaction Delivery Team Lead for our Transaction Delivery team at our Mexico office. The ideal candidate will monitor and manage transaction case volume and workload, manage coordination efforts with key departments, identify process gaps, and improve work efficiencies. This role requires a strong leader with a deep understanding of HR operations, excellent communication skills, and the ability to thrive in a fast-paced environment. **Responsibilities:** + Oversee daily operations of the Transaction Delivery Team, reporting to the Transaction Delivery Supervisor. + Track and manage transaction case volume to ensure balanced workload and timely processing. + Facilitate communication and coordination with key departments for seamless transaction processing. + Analyze current processes to identify gaps and implement improvements for enhanced efficiency and productivity. + Conduct regular quality checks and audits to ensure accuracy and integrity of transaction data. + Provide ongoing support, guidance, and constructive feedback to team members for their development and performance. + Serve as the primary liaison for HR Business Partners and Centers of Excellence, handling escalations to ensure prompt issue resolution. + Address and resolve complaints in a timely manner to maintain compliance with regulatory requirements and company policies. **Requirements:** **Essential:** + 4+ years of relevant experience.. + Proficient in data entry and maintenance in HR systems (Workday preferred). + Prior experience in leading transactional processing of HR data, including historical and retroactive corrections. + Experience with Workday and ServiceNow platforms and services. + Demonstrated ability to communicate effectively with multiple stakeholders. + Experience in performing quality review of completed personnel and organizational data change actions. + Experience in HR Shared Services or HR Operations. **Preferred:** + Expertise in using HR systems, with a strong preference for Workday, including advanced functionalities and reporting capabilities. + Proven experience in managing projects, particularly those related to HR data and system implementations or upgrades. + Strong analytical skills with the ability to identify trends, root causes, and develop effective solutions to complex issues. + Demonstrated experience in leading and developing high-performing teams, including coaching, mentoring, and performance management. + Experience in identifying and implementing process improvements to enhance efficiency, accuracy, and service quality in HR operations. + In-depth understanding of HR compliance and regulatory requirements, with experience in ensuring adherence to these standards. + Strong customer service skills with a focus on delivering high-quality support and resolving issues promptly and effectively. + Experience in managing change within an organization, including communication, training, and support for new processes or systems. **Technical Skills and Knowledge** **Essential:** + Proficiency with Microsoft Office Suite. + Experience with Workday HCM (Human Capital Management) modules, including Core HR, Talent Management, Recruiting, and Payroll. + Experience with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge Management. + Proficiency in using data analysis tools and software, such as Microsoft Excel (advanced functions, pivot tables, VLOOKUP, etc.) + Familiarity with Enterprise Resource Planning (ERP) systems that manage and automate core business processes. + Awareness of human resource regulations and compliance requirements relevant to transaction processing. + Understanding of corporate policies, procedures, and internal controls + Expertise in identifying and managing risks associated with HR functions . + Ability to analyze HR metrics and data to support decision-making and strategic planning. **Languages** Fluency in English and Spanish, both spoken and written, is required. **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Diversity, Equity & Inclusion** At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment. **No calls or agency requests please.** With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.