Delivers in-depth, complex revenue cycle education to new and existing team members across a wide range of revenue cycle topics in a classroom (in-person or virtual) setting. Provides ad hoc support to revenue cycle team members via HIT ticketing system, Secure Chat, and e-mail, with phone discussions as needed.

Provides classroom instruction to new and existing team members on a variety of revenue cycle topics (including hard and soft skills), with emphasis on the technologies and processes team members need to know to perform their jobs.

Presents information using a variety of instructional techniques to meet educational objectives and regulatory compliance requirements that impact business functions. These techniques include role-playing, simulation, team exercises, group discussions, videos, e-learning, and lectures.

Provides other types of training beyond the typical classroom setting; for example, small group precepting, desk-side support, virtual conferences, and other forms of training, as needed.

Provides onsite or virtual go-live support to revenue cycle team members during implementations, affiliations, and other significant operational changes.

Monitors and evaluates the effectiveness of training activities and the progress of learners; provide feedback to Revenue Cycle Training leaders on team members who are particularly excelling or struggling; as well as provides input to Instructional Designers on opportunities for adjustment to course content. May assist with the development and refinement of training materials.

Maintains a high level of revenue cycle knowledge in order to provide support to existing revenue cycle team members through the HIT ticketing system, centralized e-mail questions, and phone discussions on designated days. Works collaboratively with other departments to resolve support issues.

Stays up-to-date with all changes to training materials and on industry and educational best practices and incorporates this information into training content.

Provides support to Quality & Systems and Workflow Optimization teams through process validation and testing when assistance is required.

May assist HIT project teams in the testing and training of new applications within system revenue cycle areas; provides feedback that enhances training quality and/or troubleshoots system issues.

Scheduled Hours

Primarily First Shift, Monday through Friday, and may be off hours needed periodically. The location is set for Southern Milwaukee but Kenosha/Burlington markets are also acceptable. This is a BLENDED role where there is some on-site work as well as the opportunity to work remotely.

Degrees

Bachelor's Degree (or equivalent knowledge) in Business or related field, or Bachelor's Degree in Education.

Required Functional Experience

Typically requires 3 years of experience in adult education or healthcare revenue cycle with demonstrated training skills.

Knowledge, Skills & Abilities

Exceptionally strong communication (verbal and written) and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills.”Strong organizational skills and ability to pay close attention to detail.Ability to effectively present conclusions and recommendations in front of groups.Effective critical thinking, creativity, problem-solving, and decision-making skills.Proficiency with Microsoft Office (Excel, Word, and PowerPoint), or similar products.Ability to learn other applications proficiently.Demonstrated teaching skills that promote learner involvement.Innovative coaching and counseling skills when dealing with education and development issues.