Responsible for researching, planning, developing, and conducting corporate/organizational training programs to employees to increase productivity for various departments.

Bachelor's degree in any related course. At least two (2) years of experience as technical trainer in the BPO or Shared Services industry. Proficiency with Microsoft Office applications. Excellent verbal and written communication skills. Proven high level of creativity and versatility in developing course curriculum. Effectively interact with all levels of the organization. Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate). Demonstrates high commitment in providing training to various non-technical employees. Ability to multi-task, prioritize and manage time effectively. Keen attention to details. Ability to multi-task, prioritize and manage time effectively. Interpersonal skills - Able to work independently and as a team member. Maintains high degree of professionalism and confidentiality. Training and Development Designs training materials and courseware for programs needed. Conducts research and collects reference materials for training. Provides classroom training and follow-up support to various non-technical team members. Collects follow-up exercises, evaluations, and questionnaires to improve course design. Develops and maintains the train-the-trainer program. Assists non-technical team members on projects and helps them recognize software program features. Designs, updates, and conducts organizational training. Coordinates new hire training, up training and recursive schedules and delivery. Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations. Develops Training Program review and analysis for business reviews with HCPO. Business Process Support Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor. Informs immediate superior regarding problems and other matters beyond limits of authority. Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.