Join Mercantile Bank as a Full-Time Training Specialist at our Wyoming, MI location, where your passion for learning and development will shape the future of our team. In this onsite role, you will have the opportunity to foster a culture of excellence by delivering innovative training programs that enhance employee skills and customer service capabilities. You will work closely with our collaborative team to design engaging training solutions that not only solve problems but also cater to the diverse needs of our workforce.\n
This position allows you to make a significant impact in a flexible environment that values inclusivity and professional growth. You'll be part of a high-energy team focused on providing exceptional customer experiences while continuously pushing the boundaries of innovation. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Seize the chance to drive excellence and be a pivotal part of a forward-thinking organization dedicated to its values and community.\nMercantile Bank: Our Mission\n
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It’s more than being a financial institution, it’s being a trusted ally and community partner. As Michigan’s largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks’ vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.\nDay to day as a Training Specialist\n
As a new Training Specialist at Mercantile Bank, you can expect a dynamic and engaging work environment where your day-to-day responsibilities will revolve around enhancing employee capabilities through innovative training programs. Each day, you will plan, execute, and evaluate training sessions designed to address the specific needs of our teams and improve customer service skills. Your schedule will typically run Monday through Friday, from 8 AM to 5 PM, providing consistency while allowing for flexibility. In this role, you should anticipate local and occasional overnight travel to various branch locations, where you'll facilitate workshops and hands-on training sessions.\n
Collaboration with department heads to identify training needs will also be a key component of your role. This varied schedule ensures you will always be challenged and involved in making a meaningful difference within the organization.\n
TRAINING SPECIALIST: DAILY DUTIES\n
The Training Specialist coordinates, develops and conducts training for Bank employees. Interacts with various employees and departments to understand and address training needs as they arise. \n\nImplements and coordinates new hire training to effectively train new branch employees. \nImplements and coordinates Desk (New Accounts) training to effectively train branch staff in successfully opening new accounts.\nProactively updates training manuals and incorporates changes into training as appropriate.\nCoordinate and develops Sponsor Trainers\nProvide follow up and on-going support to employees post training classes\nWorks with Engagement and Learning Director, Supervisors, Department Heads and Human Resources to refresh existing content, as well as grow the training catalog\nUpdates and maintains communications on Navigator and Integrated Teller Test banks \nAssists in updating Bank procedures as necessary.\nAssists in the implementation of the sales training program to assist in developing sales behaviors of the front-line branch staff and other employees as deemed necessary.\nDevelop, update, and deliver training as needed to ensure appropriate training is offered throughout the Bank footprint\nTravel for training and meetings is required. Overnight commitments may be a possibility depending on location and duration\nAssists various internal departments with training projects as needed\nComply with all laws, regulations, bank policies, and procedures.\nComplete all required training on time.\nOther job functions may be determined and required from time to time.\n\nDoes this sound like you?\n
To succeed as a Training Specialist at Mercantile Bank, candidates must possess a blend of technical and interpersonal skills crucial for fostering employee development. \n
Knowledge and skills required for the position are: \n\nProficient in Microsoft Office and other relatable systems\nComfortable with PowerPoint\nUse of Aticulate Suite preferred\nLeadership experience preferred\nExcellent verbal and written communication\nAdaptable to a changing environment\nOrganized with high attention to detail\nAnalytical and problem-solving skills\n3-5 Years of training or coaching experience\nMinimum 5 years of customer service\nExperience with public speaking\n\nYour next step\n
We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!