Training Manager
kempinski
Training Manager
Description●\tAll employees receive both Kempinski and locally required training.
●\tThe hotel implements the 70-20-10 training strategy and ensures that the hotel achieves the company key performance indicators for training engagement
●\tAchieve Kempinski training engagement rate.
●\tThe training calendar and the business plan reflect Kempinski training guidelines and the internal training needs analysis.
●\tEnsure that all Regional and Corporate reporting responsibilities are fulfilled in line with the corporate reporting guidelines
●\tThe hotel utilises all Kempinski Training tools including F! & E! Training programs, Leadership Development Program and all On-Line learning opportunities.
●\tEvery department has Departmental Trainer(s), departmental policies and procedures and have fully implemented the Kempinski on-job training tools such as Training BITES
●\tKempinski Experience Assessment meets or exceeds the company benchmark.
●\tEnhance Employee Engagement rate, which is reflected annually in the Kempinski Employee Engagement Survey.
●\tEnhance hotel Guest Satisfaction Survey results.
●\tEmployee relationship and recognition programme(s) are in place.
●\tAnnual Training Manager’s Academy is attended.
●\tKempinski training policies and procedures are fully implemented and complied with.
●\tEnsure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Training Manager fulfils their role as a Talent Development Ambassador when:
●\tThey actively support and implement Talent Development initiatives as a part of their daily activities.
●\tThey identify Training talents in their department and throughout the hotel as per below definition and actively support their career development.
●\tThey support and initiate transfer, cross exposure and task force assignments for their team.
●\tThey personally conduct performance appraisal with their team on a regular basis and take personal interest for their talents’ development plans.
●\tThey recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department.
\n
Key Responsibilities● Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
● Analyse training needs and training effectiveness.
● Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
● Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES
• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
● Plan, design and deliver training programs.
● Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
● Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
● Coach and train managers and Departmental Trainers to improve departmental performance.
● Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
● Organise and supervise Kempinski DNA and brand immersion activities.
● Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
● Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.
● Train and develop Training team members.
● Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
● Identify potential training talent and propose & foster Master Trainer candidates.
● Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
● In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
● Lead by example and promote Kempinski’s core values.
● Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
● Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year
● Promote and implement Kempinski Corporate Training policies and procedures.
● Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
● Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise● NATIONALITY:\tEligible for a working permit in country of hire
● EDUCATION: \tBachelors or similar degree from an accredited college or university with major work in Tourism/Hotel Management or Education.
● EXPERIENCE:\t\t\tTo fill the position, one of the following is required:\n\tA minimum of five (5) years of experience in the hospitality industry including at least one managerial position \n\tOne (1) year in a similar position within a luxury brand \n\tTwo (2) years in an Assistant Training Manager position within a luxury brand\n●LANGUAGE:
Ability to work and communicate in a multinational environment:
\n\nLocal language – excellent oral and written skills (where applicable)\nEnglish – excellent oral and written skills\nAdditional language – beneficial\n
Department: Human Resources & Training
Employment Type: Fixed Term - Full Time
Location: China - Chongqing
Compensation: ¥6,000 - ¥8,000 / month
Description●\tAll employees receive both Kempinski and locally required training.
●\tThe hotel implements the 70-20-10 training strategy and ensures that the hotel achieves the company key performance indicators for training engagement
●\tAchieve Kempinski training engagement rate.
●\tThe training calendar and the business plan reflect Kempinski training guidelines and the internal training needs analysis.
●\tEnsure that all Regional and Corporate reporting responsibilities are fulfilled in line with the corporate reporting guidelines
●\tThe hotel utilises all Kempinski Training tools including F! & E! Training programs, Leadership Development Program and all On-Line learning opportunities.
●\tEvery department has Departmental Trainer(s), departmental policies and procedures and have fully implemented the Kempinski on-job training tools such as Training BITES
●\tKempinski Experience Assessment meets or exceeds the company benchmark.
●\tEnhance Employee Engagement rate, which is reflected annually in the Kempinski Employee Engagement Survey.
●\tEnhance hotel Guest Satisfaction Survey results.
●\tEmployee relationship and recognition programme(s) are in place.
●\tAnnual Training Manager’s Academy is attended.
●\tKempinski training policies and procedures are fully implemented and complied with.
●\tEnsure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Training Manager fulfils their role as a Talent Development Ambassador when:
●\tThey actively support and implement Talent Development initiatives as a part of their daily activities.
●\tThey identify Training talents in their department and throughout the hotel as per below definition and actively support their career development.
●\tThey support and initiate transfer, cross exposure and task force assignments for their team.
●\tThey personally conduct performance appraisal with their team on a regular basis and take personal interest for their talents’ development plans.
●\tThey recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department.
\n
Key Responsibilities● Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
● Analyse training needs and training effectiveness.
● Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
● Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES
• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
● Plan, design and deliver training programs.
● Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
● Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
● Coach and train managers and Departmental Trainers to improve departmental performance.
● Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
● Organise and supervise Kempinski DNA and brand immersion activities.
● Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
● Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.
● Train and develop Training team members.
● Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
● Identify potential training talent and propose & foster Master Trainer candidates.
● Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
● In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
● Lead by example and promote Kempinski’s core values.
● Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
● Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year
● Promote and implement Kempinski Corporate Training policies and procedures.
● Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
● Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise● NATIONALITY:\tEligible for a working permit in country of hire
● EDUCATION: \tBachelors or similar degree from an accredited college or university with major work in Tourism/Hotel Management or Education.
● EXPERIENCE:\t\t\tTo fill the position, one of the following is required:\n\tA minimum of five (5) years of experience in the hospitality industry including at least one managerial position \n\tOne (1) year in a similar position within a luxury brand \n\tTwo (2) years in an Assistant Training Manager position within a luxury brand\n●LANGUAGE:
Ability to work and communicate in a multinational environment:
\n\nLocal language – excellent oral and written skills (where applicable)\nEnglish – excellent oral and written skills\nAdditional language – beneficial\n
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