Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers.

We’re committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.  

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.  Learn more about the Caterpillar Experience.

Job Summary

As a Training Consultant, you will develop and deliver training modules and courses for dealers and customer-facing employees to enhance and maintain their job skills in Electric Power Generation. Conduct assessments to validate technical knowledge and skills. This role supports budget development and funding negotiations. Dealer service capability and effectiveness are improved through world-class training on topics such as basic generator set installation and commissioning, operation, construction, and maintenance, as well as advanced paralleling concepts, protectives, controls, transfer switches, switchgear, and electrical troubleshooting and diagnostic procedures.

Additional Info:

This position is located in Peoria, IL.

This position requires up to 25% of working time travel.

This position offers domestic relocation assistance.

We currently have three openings for this position.

What You Will Do:

Developing and delivering Electric Power (EP) training modules, courses, and programs; ensuring that EP courses and materials are relevant to the organization's customer service processes.

Gathering EP customer service performance data to measure the success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.

Reviewing and maintaining EP training materials to ensure compliance with organizational policies and procedures.

Analyzing new training methods, tools, and content options to determine the feasibility of use and application in future EP customer service training programs.

What You Have (Required Skills):

Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Delivers helpful feedback that focuses on behaviors without offending the recipient.

• Listens to feedback without defensiveness and uses it for one's communication effectiveness.

• Makes oral presentations and writes reports needed for own work.

• Avoids technical jargon when inappropriate.

• Looks for and considers non-verbal cues from individuals and groups.

Training and Development: Knowledge of training processes and procedures; ability to implement EP training-related tasks and programs to ensure smooth daily and strategic training operations.

• Assesses customer feedback to better adjust to market demands.

• Implements day-to-day training activities within the organization.

• Follows relevant practices and procedures for the delivery of training services.

• Monitors and interprets standards and management reports on training activities.

• Records all training data and transactions in Human Resources Information Systems (HRIS)

Customer Focus: Knowledge of the values and practices that align EP customer needs and satisfaction as primary considerations in all business decisions, and the ability to leverage that information in creating customized customer solutions.

• Communicates the importance of customer needs/expectations and commits to resolving them.

• Researches and verifies customer needs and expectations.

• Solicits customer satisfaction feedback and acts on improvement opportunities.

• Helps link organizational objectives to customer needs and expectations.

• Meets regularly with customers to understand their wants, needs, and expectations.

Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Identifies and documents specific problems and resolution alternatives.

• Examines a specific problem and understands the perspective of each involved stakeholder.

• Develops alternative techniques for assessing the accuracy and relevance of information.

• Helps to analyze risks and benefits of alternative approaches and obtain a decision on resolution.

• Uses fact-finding techniques and diagnostic tools to identify problems.

What Will Set You Apart (Preferred Skills):

Working knowledge of generator sets and control systems

Understanding of power factor and electrical loading

Proven electrical and electronic troubleshooting skills

Experience with ET, SIS, and TMI

Desktop publishing software experience

InDesign

Illustrator

Photoshop

Previous technical training or expertise in power generation products

What You Will Get:

We look forward to welcoming the successful candidate to our dynamic, diverse, and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

#Li

Summary Pay Range:

$95,640.00 - $143,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Health Lifestyle Programs*

Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

       

* These benefits also apply to part-time employees

This position requires working onsite five days a week.Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

July 31, 2025 - August 21, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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