Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Position Description:** We are actively seeking a highly skilled and detail-oriented Scheduler to join our dynamic LMS team. The ideal candidate will play a crucial role in facilitating scheduling processes, ensuring efficiency, and maintaining high standards of service delivery. **High Level Work Expectations** : + **5+ years’ experience designing custom reports for SuccessFactors using Plateau Report Designer (PRD)** + Performing user-related tasks in SuccessFactors Cloud LMS including curriculum assignment, forced completion of content objects, and assignment of alternate job codes. + Providing frontline e-learning tech support to users. + Diagnosing issues and selecting the right mitigation, escalating when needed. + Communicating professionally with users experiencing technical issues. + Recording information on each incident for the purpose of identifying trends. + Updating knowledge articles based on evolving information. + Proactively sharing concerns with the team and making recommendations where appropriate. + Working with corporate LMS team for system issues and updates. + Building curricula, items, and content objects in the LMS. + Interact directly with the client **Qualifications:** + Experience in customer service role, demonstrating a track record of delivering exceptional service. + Ability to work independently and as part of a team, showcasing versatility and adaptability. + Must be able to work on night shift (supporting U.S. hour) from Monday to Friday (5 working days) and Malaysia public holidays. + Fully work remotely + Good English communication, good work ethic, good organizational skills, multitasking Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._