Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. 

 

Provides information system administration and support to the Epic Practice Management/EpicCare clinical modules and/or similar clinical or bio systems. Utilize analytical skills to build/maintain clinical system(s). May be responsible for maintenance, training and support as directed by management. Monitors system issues, uses analytical skills to troubleshoot clinical and business related issues including end user difficulties.

If you are located in Pearland, TX, you will have the flexibility to work remotely* as you take on some tough challenges.  This position follows a hybrid schedule with three in-office days per week.

 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma or equivalent work experienceEpicCare EMR certification: There will be no certification required1+ years of experience in applicable healthcare clinical operations, or systems design, configuration, or support in clinic using EpicUnderstanding of Epic applications, Support, and trainingProven excellent verbal and written communication skillsProven ability to effectively communicateProven self-motivated and excels in team and individual environmentsProven problem and analysis solving skillsProven solid ability to translate clinical and operating requirements into clear, specific and actionable system configurations and ability to implement those configurationsProven ability to document in service desk and close out related user issues and ticketsProven ability to design, develop and update training documentation and materialsValid Texas driver's license

 

Preferred Qualifications:

Associate degreeSoftware application certificationsTechnology Industry certificationsProject Management certificationsSME experienceProficiency level certification (as defined by Epic and at management's discretion) and/or other similar clinical systems as required by managementProven communication, presentation, problem solving and technical skillsProven to have a positive and "can do" attitudeProven ability to learn quickly, and to obtain Epic System

 

Essential Duties:

Project Management: Follows KSC Project Management tools and processes, change control tools and documentation processesTeams: Provide clinical and business team support as needed for projects, optimization or service desk areas. Work collaboratively and establish strong working relationships with members of other application teams/management to ensure proposed system changes are thoroughly vetted and potentially adverse downstream consequences are discoveredCustomer Service: Provide training and guidance to IT staff and/or (internal/external) customers. Keep accurate records of discussions and/or correspondence with such. Mentor staff in improving customer service excellence. SLA and deadline timeliness: assign, monitor and review IT SharePoint change control, PMO, and other project tickets assigned and resolveInterpersonal Skills: Strong positive attitude, interpersonal and relational skills, ability to make and keep commitments, meet project timelines, and provide outstanding customer service is required. Communication regarding technical matters in language easily understood by non-technical staff is required. Possesses the ability to be flexible in changing situations, meet changing priorities, and solve new and existing problems. Understands the value of adaptability with patients, customers, clinicians and business ownersReliability: Meets expectations for completion of duties as assigned in the required timeframes. Meets deadlines for regular duties and projects without management intervention. Analyze and communicate 
opportunities for system improvement in accordance with standard change control and change management procedures. Communicates system changes to all applicable users either via issues calls, phone, email, Webinar or by completing service desk tickets. Meets objectives.Documentation: Lead, and direct creation and maintenance of all technical documentation as it relates to department responsibilities.Other duties as assigned

 

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

 

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.