Amazon is seeking for an Training and Quality Specialist to join the growing, fast-paced Finance Operations team at Manila. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making. Your expertise, strong decision making, and focus on our core operational inputs will make you a critical partner to operations leaders as you help them prioritize initiatives, identify gaps in process and performance, and remove barriers to execution. You should be excited about working with Leadership and Operations teams.

Key job responsibilities
- Conducts quality audits
- Delivers process and communication training program advocating positive response rate from internal and external customer
- Innovates and executes learning solutions to address knowledge and skills gaps to better customer experience
- Champion customer obsession.
- Spearheads projects for innovation to better existing mechanism
- Delivers Site Essential Training for the analyst up to the manager level.
- Supports New Hire certification program for all processes.
- Designs, implements and maintains learning materials for Communication
- Modifies training style to accommodate different learning techniques and methodologies in instructor-led training (i.e. Role play, simulation, group exercises and videos)
- Partners with Team Leads and other levels of management to ensure achievement of learning and development goals, and exceed S-team goals.
- Tracks learning session’s feedback for relevance and impact. Recommends change to existing modules and develops new courses.
- Identifies training needs based on current performance and provide solutions to address knowledge gaps and skills issues.
- Supports Transition to Production by observing, measuring and monitoring the analyst as needed
- Creates training intervention on communications skills.
- Proactively contributes and participates on engagement activities, team building and other tasks to support business needs
- Cultivates a culture of excellence amongst peers and serves as an ambassador of Amazon’s towards culture.
- Promotes work-life harmony in the organization
- Supports the Training Manager and works closely with the Process Owners and stakeholders