After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.
\n\n\n\nWith a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
\n\n\n\n\n\nAt Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
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Want to learn more? Hotel Website, Instagram, Facebook, YouTube
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The Waldorf Astoria New York
\n\n\nThe Training and Quality Assurance Coordinator will promote a well-trained staff resulting in positive guest relations. Working with the hotel's line team members ensures that company standards are met and measured.
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What will I be doing?
The Training and Quality Assurance Coordinator will perform the following tasks to the highest standards:
\n\nMaintenance of employee records including personnel files, learning history\nScheduling and coordination of training classes, including maintenance of training calendar\nDevelopment and distribution of training brochures and flyers notifying team members of upcoming classes, tracking employee sign-ups and preparation of materials including certificates of completion\nAssist HR Administrator with recruitment and hiring of new team members\nCoordinate job opportunity system\nAssist in maintenance of active list of resources of labor and help coordinate placement of current openings advertising\nInput and track data of various Hilton quality measurement programs on trends including, but not limited to, Guest comment cards, Standards of Product and Performance, into computerized tracking system\nPrepare and distribute reports measuring trainings results. Maintenance of inventory of all training supplies, stationary, and office equipment\n\nThe hourly range for this role is $33.65 - $38.46 plus full-time benefits and is based on applicable and specialized experience.
\n\nWhat are we looking for?
\nSince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\nIn addition, we look for the demonstration of the following key attributes
\n\nA passion for teamwork and development\nExcellent organizational skills with a high level of accuracy\nExcellent communication skills and ability to build effective long-term relationships\nExcellent computer skills\nAnalytical approach to work\n\n\n\n\n\nWhat will it be like to work for Hilton?
\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
\n\nThe Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
\n\nAccess to your pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family \nMental Health Resources\nBest-in-Class Paid Time Off (PTO)\nGo Hilton travel discount program\nSupportive parental leave\nMatching 401(k)\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\nCareer growth and development \nTeam Member Resource Groups\nRecognition and rewards programs\n\n*Available benefits may vary depending upon property-specific terms and conditions of employment.
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