Posted Date :

12 Jun 2025

Function/Business Area :

Customer Service

Location :

Thane

Job Responsibilities :

1. Ensure advisors are skilled and knowledgeable to handle customer
interactions
2. Coach advisors on improvement in products and processes
3. Create learning solutions and customize training delivery
4. Communicate any product and process changes to the team
5. Analyze and measure performance targets and provide coaching
6. Ensure assigned team members achieve quality targets
7. Carry out trainings to boost employee morale
8. Mentor field resources in alignment with business needs
9. Monitor and manage training effectiveness of learning interventions

Education Requirement :

B Tech / BE degree/Diploma in Networking/ Electronics
CCNA certification preferred

Experience Requirement :

2 - 5 years

Skills & Competencies :

1. Product service knowledge
2. Planning and organizing skills
3. Execution skills
4. Communication skills
5. Coaching skills
6. Telecom and Technical Product Understanding

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