Posted Date :

22 Nov 2024

Function/Business Area :

Customer Service

Location :

Mumbai RCP

Job Responsibilities :

1. Ensure advisors are skilled and knowledgeable to handle customer
interactions
2. Coach advisors on improvement in products and processes
3. Create learning solutions and customize training delivery
4. Communicate any product and process changes to the team
5. Analyze and measure performance targets and provide coaching
6. Ensure assigned team members achieve quality targets
7. Carry out trainings to boost employee morale
8. Mentor field resources in alignment with business needs
9. Monitor and manage training effectiveness of learning interventions "

Education Requirement :

Graduation degree in any discipline

Experience Requirement :

2 - 5 years

Skills & Competencies :

1. Product service knowledge
2. Planning and organizing skills
3. Execution skills
4. Communication skills
5. Coaching skills
6. Business acumen

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