The Trainer provides training and support for all new Customer Service Representatives within a designated company area. Responsible for providing excellent customer service support Identifies new Customer Service Representative staff and schedules training Provides training for applications Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales Provides training on creating, organizing, updating, and maintaining patient charts Reports to region manager/regional VP a monthly schedule of training Coordinates special projects as assigned Communicates policy changes and best practices Schedules on-going and training for existing employees as needed Mediates and resolves conflict to prevent escalation Travels as needed to cover for Customer Service Representatives who are on vacation/leave Assists with training acquisition Customer Service Representative staff on systems Helps location management review applications of potential new hires, when requested Solves problems independently with minimal supervision