Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Hybrid initially, then choice of remote / office / hybrid   

Full time, permanent position  

Join a Global Leading Specialist Service Provider to the Insurance, Financial Services and Corporate market in Ireland  

Career progression opportunities  

About You  

The ideal candidate for this position will be someone who is eager to deliver, with strong attention to detail who has the ability to work in a dynamic, fast paced environment. We are looking for candidates with a sound knowledge of Sedgwick and its operation as a company, who is willing to operate flexible hours where needed, with the capacity to work independently and demonstrate initiative and innovation.  

Specific responsibilities (including but not limited to) 

Claimant relationship management & Third-party relationship management – ensuring continuity of contact and arranging appointments  

Processing and actioning mail and claim related documentation  

In collaboration with claims support colleagues, conducting necessary pre-site inspection investigations and entering results and updates on the electronic file system  

Based on a comprehensive grasp of the case and liaising with claim support colleagues, communicating an action plan to the claimant and/or third parties – specifying actions, time frames, and deadlines  

In collaboration with claim support colleagues, monitoring the life cycle of a claim and progress chasing (ensuring fulfilment of action plans)  

Proactive management of a portfolio of property claims of varying complexity.  

Applying policy cover, terms and conditions  

Preparing reports on the claim under investigation  

Arranging interim payments, examining costs and achieving a settlement  

Identifying suspect or fraudulent claims and dealing with the same in accordance with fraud guidelines  

Recording and resolving customer complaints  

Qualifications/skills 

CIP Qualified  

High level of proficiency in Word, Excel, and PowerPoint  

Sound numeric skills  

Knowledge of building structures with an understanding of building defects desirable  

Flexible with the ability to work outside normal working hours when the need arises - storms etc  

Ability to delicately deal with sensitive situations  

High level interpersonal and communication (verbal/written) skills  

Full clean drivers license  

Experience  

Demonstrated experience in the Property (or Liability) Claims environment OR experience in Surveying / Engineering or a similar function   

A minimum of 2 years claims experience in another insurance field could potentially be considered too   

Loss Adjusting / Insurance claims experience highly advantageous 

Benefits of working for Sedgwick in Ireland  

Bike to Work Scheme  

Tax Saver Travel Scheme  

Discounted onsite Gym Membership (Dublin 4)  

Discounted onsite Montessori (Dublin 4)  

EAP – Employee Assistance Programme   

Health Insurance Scheme  

Life Cover  

PHI – Permanent Health Insurance  

Exams & Professional Membership Fees  

Professional and personal development opportunities  

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5, CF6) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.