As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

 

Together, we keep everyday life moving to build a better tomorrow.

We are looking for a Trainee, Customer Activation Process, Hiab Services to support the Global Process Owner for Lifecycle Opportunity Management at Hiab Services. This hands-on role provides real-world experience in business process development, customer engagement, and digital tool enablement within a global industrial environment.

 

This position will be based in Helsinki, Finland. 

Main tasks and responsibilities

We believe that development happens by doing. You’ll gain hands-on experience in process improvement, digital tools, and customer engagement. Your focus will be on supporting customer activation and lifecycle engagement processes by:

Documenting service processes and creating rollout materials

Supporting the planning and follow-up of internal workshops

Gathering and structuring input from markets and stakeholders

Helping prepare training or support content for countries and Customer Support Centres (CSC)

Organising and analysing customer and equipment data to support lifecycle engagement

Assisting with automation initiatives (e.g. bots, structured outbound communication)

Identifying relevant data sets and helping structure them for use

Maintaining checklists, templates, and internal guidance documentation

What you’ll need to succeed

Currently pursuing or recently graduated with a degree in Marketing, Business, or a related field.

Excellent communication and analytical skills.

A curious and structured individual who enjoys simplifying complexity

Proactive and comfortable working autonomously

Excellent verbal and written communication skills in English.

Any experience with Salesforce CRM, Marketing Cloud, Jira, or Confluence is considered an advantage

Interest or background in service operations, business process development or customer activation

Bonus: Interest in automation tools, chatbots, or customer journey design

 

You will be part of

This position is a unique opportunity to apply your skills to real-world challenges within HiabX – our core business system that drives operational excellence across the company. You’ll contribute to how we improve our global service processes, standardise ways of working, and deliver better customer experiences through the Lifecycle Opportunity Management stream.

At Hiab, you’ll work in an open and inclusive culture where collaboration is highly valued. You’ll be part of a supportive team of professionals from diverse backgrounds, and your contributions will directly support ongoing transformation initiatives.

During your internship, you will:

Gain insight into global service processes and customer lifecycle engagement strategies through the HiabX framework

Contribute to the standardisation and deployment of key business processes across markets

Work hands-on with tools and data to support digitalisation and automation initiatives

Collaborate cross-functionally in a truly international business environment

Be introduced to Lean and Six Sigma methodologies, with the opportunity to complete the official Hiab Yellow Belt curriculum

Interested to join?

If you are excited about this opportunity, please submit your application and CV by the 10th of August, 2025! Please note that the interview process may begin before the closing date of the job posting. In your cover letter, please describe your interest in this position and your relevant experience and skills. Feel free also to share a project you are proud of.

 

This is a full-time position for the duration of 4-6 months, starting as soon as possible. Compensation will be based on experience and qualifications.

 

For further information, please contact Sabrina Avanidis, Lifecycle Activation Manager, Services, by email at sabrina.avanidis@hiab.com.

 

 

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.  
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com