Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

What's the purpose of the role?

Covering the Trade Credit line of business, the Trade Credit Complex Claims Adjuster role is a key position responsible for supporting and delivering the Trade Credit Claims proposition within AIG UK and AIG Europe S.A. (AESA). This is an important market-facing role which serves as the primary adjuster for some of AIG UK Trade Credit’s most valuable clients and broker partners, as well as a key point of engagement for vendors and various other stakeholders within the business. The role also demands strong collaboration with the Claims team, Trade Credit Underwriting team and other stakeholders to deliver a consistent, efficient, and customer-centric Trade Credit claims proposition.

How you'll make an impact

Manage claims enquiries, coverage determination, analyse quantum and legal liability assessment, within authority limits and providing a consistently high standard of customer service.Demonstrate a high standard of technical claims competence. Ensuring financial discipline and control through accurate and consistent reserving.Accurate and consistent policy interpretation against claims.Ensure effective vendor and litigation management on all claims within your claims allocation.Effective communication with Brokers, clients and other stakeholders including debt recovery specialists and consultants.Strive for continuous improvement on claim file handling with feedback and support through our Quality Assurance Review processes.Broad internal / external stakeholder communication where required.Contribute to maintenance and compliance with the Global Credit Lines Claims best practice procedures.

What you'll need to succeed
 

Good specialist knowledge in credit insurance (claims and/or underwriting), credit risk management and/or law. Strong insurance claims knowledge from other classes of business will also be considered.Good English language skills to enable accurate and consistent policy wording interpretation.A strong knowledge of legal, regulatory, litigation and procedural requirements for their line of business.Proven time management skills and the ability to manage and prioritise workload and diary management.Experience in managing, negotiating and mediating claims files from triage through to settlement and recovery

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd