Job Description & Responsibilities:

A Trade and Clients Support Specialist acts as a liaison to Interactive Brokers’ professional clients in the Asia-Pacific region, including broker-dealers, hedge funds, investment managers, and proprietary trading groups. We aim to build and maintain long-term client relationships through superior, high-touch service as we continue to expand our global product offering.

Respond to clients’ inquiries via ticket, telephone, email, and live chat Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation, etc. Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions Understand wide-scale service issues at a detailed, technical level and make recommendations for process improvement  Required Qualifications and Skills:

Core competencies:

Must have strong product knowledge – Equities, Options, Futures, FX, etc. Analytical self-starter who takes ownership of projects and sees them through to completion Excellent command of written and spoken English and Chinese (Mandarin language skills highly preferred) Candidates with prior experience in the areas of middle/back office operations, compliance, electronic trading, and fund administration will be given priority 

Requirements:

Minimum 2 years’ experience at Interactive Brokers HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license or ability to obtain Working knowledge of Microsoft Word, Excel, Bloomberg, UNIX and/or general programming experience is a plus

Company Benefits & Perks

Competitive Salary, annual performance-based bonus and stock grant Excellent health and welfare benefits including medical, dental, specialist and in-patient   Competitive package of Annual Leave Daily lunch ordered in house with fully stocked kitchen Modern offices with multi-monitor setups Great work life balance Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with growing local presence Hybrid work arrangement role permitting.