At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Service Operations Manager

 

Your Role and Responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience. Be a part of the task execution within the Digital Traction Service department, handling fleet data and fleet information defining and tailoring reports to the customer needs. Data cleaning processing and analysis based on defined use cases.

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

- Work model: #LI-Hybrid

Be the main interlocutor with the OEM´s and Operator during the commercial service Definition of use casesPreparation of data analysis / dashboards for specific use casesCarrying out workshops in co-working arrangementsInterpretation of results with domain experts (OEM & Operator)Documentation of insights and reportsSupport technically field service team by analyzing logs, events and incidents to improve fleet reliabilityUpdate KPI’sQuality, Environment, Safety and Health normative accomplishment.
 Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the RoleYou have between 3 – 5 years of experience in a similar industrial environment, or in Railway maintenanceBachelor’s degree in Electrical, Electronic or Automatic Engineering, Electrical or Electronic Higher Professional Education, or similarYou’ve previously worked with Office packageHaving experience in railway maintenance and with railway normative would be considered a plusKnowledge of electrical, traction and brake system for railway or similar is desirableExperience working with SAP or other similar ERP systemHigh level of both English and Spanish are a must for this role
 What’s in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. 

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond, such as:

Meal AllowanceFlexible work practicesLearning and developmentCareer advancement opportunitiesMore about us

ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.com

Call to Action

Guide the future. This is where innovation accelerates, industries are reimagined, and your impact powers the world ahead. Run What Runs the World.  

#ABBCareers  

#RunwithABB 

#Runwhatrunstheworld 

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.