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South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

 

Modernizing Medicine is seeking a talented Tools and Process Technical Leader, as we continue to grow and enhance our product development capabilities to steer our Tools and Processes Department, with a specialized focus on JIRA Cloud Administration.

Job Summary

This Tools & Process Lead will oversee the strategic management, administration, and optimization of JIRA and related development tools. This pivotal role entails leading the department to improve productivity & efficiency, streamline workflows, and ensure the development teams are equipped with state-of-the-art tools and processes aligned with organizational goals.

Your Role

JIRA, Tools Administration & Maintenance:

Lead the design, implementation, and management of JIRA configurations, including workflows, permissions, schemes, fields, and boards. Customize JIRA to fit business needs by developing plugins and integrations that enhance capability and efficiency. Provide expert-level support and training for JIRA users to ensure effective tool use throughout the organization. Monitor, support, troubleshoot, and improve JIRA system performance, ensuring optimal functionality. Extensive administration experience in JIRA, Confluence and other integrating development tools.

Process Optimization & Documentation:

Conduct thorough assessments of current workflows to identify areas for improvement and efficiency gains. Establish, implement and document standard operating procedures and best practice guidelines for tool use across the organization. Stay informed about technological advancements and industry best practices, applying this knowledge to enhance departmental processes. Ensure tools are used in compliance with organizational security policies and standards. Manage user access and permissions, maintaining the integrity and security of data within tools.

Cross-functional Collaboration:

Work closely with Product Development, and other cross-functional teams to ensure tools and processes meet their needs and enhance their workflows. Facilitate workshops, training and feedback sessions to gather input and ensure stakeholder alignment on tool usage to drive improvements.

Department Leadership:

Oversee the Tools and Processes Department, guiding team members in the effective management of multiple development tools. Develop and implement a strategic vision for tool use and process optimization that aligns with departmental and organizational goals. Collaborate with stakeholders to assess tool and process needs, driving innovation and efficiency in support of product development objectives.

 

Skills & Experience Requirements:

Extensive experience in JIRA Administration, including custom configuration, integration, reporting metrics and dashboards that illustrate the flow of value. Atlassian (administration) certification is highly desired. Proven leadership experience in managing tools and processes within a Product Development organization with ability to lead cross-functional initiatives. Strong understanding of software development lifecycle (SDLC), Agile methodologies,  experience in Continuous Delivery, Release, CI/CD Pipeline. Experience working with tools such as Power BI, JIRA Align, Jenkins, Test Rails, etc. Experience working with all levels of staff, management, stakeholders, vendors. Advanced skill building effective relationships through rapport, trust, diplomacy, and tact. Advanced, problem solving, collaboration, critical thinking, and excellent verbal and written communication skills including presentation skills to a big audience to influence, negotiate and persuade to drive positive outcomes. Ability to thrive in a fast-paced environment with a high degree of initiative and sense of priority and urgency to work collaboratively and influence others. Hybrid office environment. 

Education

Bachelor's degree preferably Computer Science, Information System or related fields.

ModMed Benefits Highlight:  At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.