At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.

Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior. Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss. Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume. Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.

Minimum Qualifications

Minimum 1 year of meaningful experience in Contact Center Domain. Strong proficiency in verbal and written communication skills Should possess analytical, decision making and problem-solving skills

Preferred Qualifications

Graduate with minimum 1 year experience in contact center domain Prior experience in credit, collections is preferred

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.