Job Summary

We are seeking a motivated and customer-focused Renewal Sales Manager to join our European Renewal Sales team.

 

In this role, you will lead a team of Renewal Sales Specialists, managing the renewal process for our commercial business. You will act as player/coach for the team, building trusted relationships with internal stakeholders and external parties in the Distributor and Partner ecosystem. 

 

 

Job Responsibilities Renewal Sales: Oversee the renewal sales process for a portfolio of customers, ensuring timely and accurate renewals. Build and maintain trusted relationships across our Partner ecosystem to provide visibility and engagement in the scaled commercial business. Team Leadership: Lead and mentor a team of renewal sales representatives, providing guidance, training, and support to achieve individual and team targets. Data Analysis:  Analyse customer data and market trends to identify risks and opportunities. Use insights to inform strategies and improve renewal rates. Collaboration: Work closely with other departments, including Customer Success, Field Sales, Support Account Management, to ensure a seamless customer experience and alignment on business objectives. Reporting: Prepare and present regular reports on renewal performance, including key metrics, forecasts, and action plans to senior management. Process Improvement: Continuously evaluate and improve renewal processes and tools to enhance efficiency and effectiveness. Implement best practices and innovative approaches to drive results. Customer Engagement: Engage with customers through various channels (phone, email, virtual meetings) to understand their needs, address concerns, and reinforce the value of our solutions. Job Requirements Fluency in English is required. Additional European languages are a plus. Minimum of 3 years of experience in renewal sales, account management, or a related field, preferably within the technology or SaaS industry. Excellent communication and interpersonal skills with demonstrated ability to build and maintain relationships with customers at all levels of an organisation. Bachelor's degree in a business or technology related subject, or relevant industry experience. Strong analytical, organizational, and problem-solving skills. Proficiency in CRM software (e.g., Salesforce) and other sales tools. Familiarity with data analysis tools and techniques. Proven track record of achieving and exceeding sales targets. Ability to work in a fast-paced, target-driven environment. Willingness to travel within Europe as needed.