Job Summary

 

We are seeking a dynamic and strategic leader to head our Managed Services division in the United States. This role is pivotal in driving the growth of our managed services business while ensuring an exceptional customer experience. The ideal candidate will bring a blend of operational excellence, customer-centric thinking, and commercial acumen to scale our offerings and lead a high-performing team.

Key Responsibilities

 

Strategic Leadership & Growth

Define and execute the vision and strategy for Managed Services in alignment with company goals Drive revenue growth through new business development, upselling, and expanding existing client relationships Identify market trends, customer needs, and competitive landscape to shape service offerings and go-to-market strategies

 

Customer Experience & Delivery Excellence

Champion a customer-first culture across all touchpoints of the Managed Services lifecycle Ensure delivery of high-quality, SLA-driven services that exceed client expectations Implement best-in-class service management practices, including ITIL, automation, and continuous improvement

 

Operational & Financial Management

Optimize resource allocation, delivery models, and operational efficiency Establish KPIs and dashboards to monitor performance, customer satisfaction, and profitability

 

Team Leadership & Development

Build, mentor, and lead a cross-functional team of service delivery managers, engineers, and customer success professionals Foster a culture of accountability, innovation, and continuous learning Work in a matrix-based environment Education and Experience

 

10+ years of experience in Managed Services, with at least 5 years in a senior leadership role Proven track record of scaling service businesses and delivering exceptional customer outcomes Strong understanding of IT infrastructure, cloud services, cybersecurity, and service management frameworks Excellent communication, negotiation, and stakeholder management skills Experience working with enterprise clients across industries

 

Preferred:

MBA or equivalent advanced degree ITIL, PMP, or other relevant certifications Experience with global delivery models and offshore/nearshore teams

 

Compensation:
The target salary range for this position is 178,500 - 266,200 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.