Working Title: Front Desk Mailroom Support
Employment Status: Full-Time
Starting Hourly Rate: $21.57 per hour
Address: 1765 Boulevard Cote Vertu Ouest Montreal QC H4L 2A5
New Hire Schedule: M-F, 7am to 3:30pm
 

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group Canada operating in the business & industry sector. Along with providing IFM services to the Canadian Headquarters of several multi-national businesses, ESFM’s list of clients include household names in the Telecommunications, Entertainment, Pharmaceutical, Gas & Oil, Food Processing and Automotive markets.

ESFM self-performs 80% of all IFM solutions provided to clients. This model creates a consistent hospitality experience for our clients, resulting in higher engagement and productivity from their employees.

Job Summary

The Front Desk Mailroom Support should have exceptional customer service literacy skills. This role is primarily responsible for managing the doorbell for deliveries, managing in-person Associate requests and signing for deliveries. In addition, this role will be responsible for receiving and sorting all incoming mail to distribute to other departments or individuals as well as respond to inbound calls and emails received in the general Mailroom Inbox.

 

There may be a requirement for extended hours depending on workload and or special projects

Essential Duties and Responsibilities:

Sort incoming and outgoing mail including packages Place mail in proper shelves for stores and internal departments. Respond to incoming phone calls, emails and provide support to Associates who come to the front doors with inquiries. Sort and separate non-samples packages with samples packages that arrive for merchants, and place them on the appropriate shelves for internal delivery. Add postage to outgoing mail using Canada Post machine ie: Canadian destinations and American destinations. Should be able to lift heavy boxes up to 50 lbs. Back up coverage of main lobby reception when needed.   Track mailroom supplies ie: stamps, envelopes, labels, etc. Tracking, issuing and maintaining desk key inventory utilizing SC Logic system Ship packages on a daily basis using FedEx Ship Manager Software. Working with FedEx counterparts to track packages if they are lost and keep the Associate(s) updated. Printing labels and getting mailbags ready for all stores bi-weekly. Arranging for extra pick-ups by FedEx when there is a larger volume to be sent out. Keep record of all sent packages up to 3 months with tracking information. Order FedEx supplies when needed.

 

Requirements:

Experience in administrative/office support Previous experience in mailroom service Excellent customer Service skills Printer service experience Excellent communication and coordination skills Familiar with using computer system Good in using Microsoft office Able to lift upto 50 lbs Successful candidate will have to pass Background & Reference Check if required

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

 

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.