Job Summary

We are seeking a dynamic and detail-oriented Back-Office Consumption Operations Analyst to maximize profitability, enhance incremental revenue, maintain compliance, and deliver a customer-centric experience for NetApp’s consumption-based products, particularly Keystone. This role involves managing and coordinating back-office processes across various NetApp departments.

 

Key Responsibilities:
•    Oversee customer schedules and subscriptions.
•    Create, modify and retire subscriptions in billing tool, perform recurring invoicing
•    Comprehend the contractual, operational, and financial obligations of each consumption agreement/subscription.
•    Collaborate with Deal Navigators, Keystone Success Managers, Order Management, Collections, account teams, and automated bots
•    Submit equipment orders in ERP system
•    Manage the inventory of installed and de-installed products.
•    Educate Sales teams and others on program risks and opportunities.
•    Continuously enhance operational efficiency, quality, and capability through the identification, development, implementation, measurement, documentation, and training of tool and process changes.
•    Partner with the Keystone Product Team to ensure seamless coordination of post-sale activities.
•    Contribute to internal quarterly finance reports.

Required Skills & Experience A committed, detail-oriented, and process-focused self-starter with a drive for results and accountability. High level of accuracy and diligence with low error rates Extraordinary analytical skills Ability to thrive in a fast-paced, dynamic environment with frequently changing priorities and the capacity to act independently. 3 to 5 years of combined experience in finance, operations, and industry-related roles. Bachelor's degree in finance or a related field. Exceptional data analysis and visualization skills, including proficiency with pivot tables, multi-sheet models, complex formulas, simple macros, outlier detection, data integration, and data quality automation. A willingness to learn and understand NetApp’s storage technology. Excellent verbal, written, and data storytelling communication skills. Fluent in English Preferred Skills & Experience Superior time management abilities. Experience in people/project management or supervisory roles, including remote coordination. Familiarity with accounting principles such as cost/revenue matching, accruals, and revenue recognition. Experience with as-a-Service (aaS) and subscription commercial models.