Position Summary

Collaborating with other teams across JetBlue, the Training Data and Performance Analytics Analyst supports crewleaders and crewmembers in data-driven decision making. The Analyst partners with JetBlue University (JBU) colleges and their operational counterparts to analyze relevant operational data, training performance data, and student feedback data to measure, monitor, and enhance the effectiveness of JBU offerings. In addition, the Analyst provides assessment and evaluation expertise to identify individual and team performance gaps, analyze potential causes of performance issues, and recommend targeted performance improvement strategies to enhance individual and team efficiency and effectiveness.

 

Essential Responsibilities

· Analyze and summarize quantitative and qualitative data to identify, validate, and optimize key drivers of student performance and assess JBU’s contribution to JetBlue’s operational performance, using descriptive and inferential statistics including, but not limited to, t-test, Analysis of Variance (ANOVA), chi-square, correlation, regression, and multivariate analysis

· Leverage data collection and analysis tools to support the creation and evaluation of both ad hoc and recurring projects and reports, including regulatory required reports

· Support the development of data collection plans and tools, including grade forms

· Develop a thorough understanding of JetBlue’s business needs, initiatives and goals

· Contribute to the advancement of JBU’s training data and performance analytics by staying current in best practices of front-end assessment and evaluation, and continually developing statistical knowledge, analytical capability, communication and consulting skills

· Other duties as assigned

 

Minimum Experience and Qualifications

· High School Diploma or General Education Development (GED) Diploma

· One (1) year of applied experience with training metrics, databases, or evaluation methodologies

· Candidates must demonstrate Excel skills in a work sample assessment.

· Proficiency with Excel and other data collection and analysis tools such as R, SQL, Snowflake, Performitiv, and Qualtrics with hands-on experience using relational databases

· Familiarity with data visualization techniques and tools such as PowerBI, Tableau, and/or business intelligence (BI) data tools

· Proficient with descriptive and inferential statistics

· Knowledge of survey design and implementation

· Strong verbal and written communication skills

· Advanced critical thinking skills

· Ability to work effectively in an ambiguous, fast-paced environment

· Strong attention to detail

· Ability to handle confidential information with professionalism and diplomacy

· Available for overnight travel (10%)

· Must pass a ten (10) year background check and pre-employment drug test

· Must be legally eligible to work in the country in which the position is located

· Authorization to work in the US is required. This position is not eligible for visa sponsorship

 

Preferred Experience and Qualifications

· Bachelor’s degree in Psychology, Industrial/Organizational Psychology, Instructional Design, Mathematics, Statistics, Data Analytics, Business or a related field

· One (1) year of experience in HR, Organizational Development, Industrial/Organizational Psychology, Training and Development or a related field

· Proven experience applying research methods and relevant tools to a fast-paced business environment

· Proven experience in end-to-end project life cycle planning from initiation and design to execution

· Outstanding interpersonal and consulting skills

· Knowledge of program evaluation theory and practices

· Experience with performance and cause analysis

 

Crewmember Expectations:

· Regular attendance and punctuality

· Potential need to work flexible hours and be available to respond on short-notice

· Able to maintain a professional appearance

· When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

· Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

· Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

· Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

· The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

 

Equipment:

· Computer and other office equipment

 

Work Environment:

· Traditional office environment

 

Physical Effort:

· Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)