Description We are looking for a dedicated Timekeeping Specialist to join our team in Charlotte, North Carolina. In this long-term contract role, you will play a critical part in ensuring the accuracy and compliance of payroll and timekeeping processes. This position requires a strong focus on customer service and an ability to navigate complex systems and policies effectively. This will be a contract role starting late September and running through end of January. Responsibilities: • Manage assigned tasks and inquiries, providing timely responses to employees, managers, HR teams, and external stakeholders while adhering to company policies. • Reference knowledge articles and apply established procedures to address inquiries accurately and efficiently. • Educate employees and managers on self-service tools and resources to enhance their understanding and resolve issues independently. • Utilize various systems, including Workday and SharePoint, to gather information and respond appropriately within policy guidelines. • Escalate complex situations that fall outside standard procedures to ensure effective resolution. • Analyze employee feedback to identify opportunities for process improvements and enhance overall satisfaction. • Ensure compliance with labor policies and federal and state wage and hour laws while performing calculations and data entry. • Collaborate with team members to achieve consensus and support smooth workflow processes. • Conduct audits and reviews to maintain accuracy and compliance in payroll and timekeeping functions. Requirements • Previous experience in payroll or timekeeping within a corporate call center or customer service environment. • Exceptional attention to detail and ability to work independently to drive productivity and efficiency. • Strong customer service skills with a proven ability to handle inquiries in a detail-oriented manner. • Analytical skills to investigate and resolve complex issues effectively. • Demonstrated problem-solving and decision-making capabilities. • Proficiency in systems such as ADP Workforce Now, Ceridian, and CRM tools. • Knowledge of labor policies and wage laws, with experience in auditing and compliance processes. • Ability to collaborate in team settings and contribute to shared goals. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .