Job Description

Job Summary 

The Timekeeping Analyst partners with business and technical teams to define, prioritize, and deliver technology solutions aligned with organizational goals. This role manages the product backlog, drives continuous improvement, and ensures the effective implementation of application systems. The Timekeeping Analyst balances strategic business needs with day-to-day system support, translating complex requirements into functional outcomes that support operational efficiency. 

As a Timekeeping Analyst, at Community Health Systems (CHS) – Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and student loan repayment programs.

Essential Functions

Ensure integration files are processed on time and include accurate data such as hours worked, PTO, shift differentials, and overtime. Generate reports on timekeeping compliance, overtime, and payroll metrics. Conducting payroll audits to ensure accuracy of employee time records for completeness and accuracy while identifying and reconciling payroll discrepancies. Maintain a high standard of customer service by handling ticket inquiries with professionalism and ensuring employee satisfaction and trust. Maintaining, updating, and troubleshooting payroll and timekeeping systems, and ensuring proper configuration and security access. Prioritizes and manages product backlog, ensuring alignment with business priorities and stakeholder needs. Defines product vision, strategy, and roadmap in collaboration with internal stakeholders. Gathers and analyzes user feedback to inform enhancements, resolve issues, and improve usability. Translates business requirements into clear specifications for development and implementation. Plans and supports product releases and continuous improvements. Coordinates testing, training, and change management activities related to system updates or new features. Collaborates cross-functionally with technical teams, business leaders, and end users to support application lifecycle management. Ensures compliance with security, privacy, and regulatory standards. Maintains thorough documentation of product requirements, configurations, and workflows. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

Bachelor's Degree in Information Systems, Computer Science, Business Administration, or related field required 2-4 years of experience in business analysis, systems implementation, or application support required Experience with payroll software (such as UKG) and  time recording systems (such as Dimensions or Kronos) is strongly preferred. Knowledge of payroll policies and understanding of payroll processing is strongly preferred.

Knowledge, Skills and Abilities

Strong understanding of application systems and business process design. Excellent analytical and problem-solving skills. Effective communication and interpersonal abilities to collaborate with cross-functional teams. Ability to manage multiple priorities and deliver high-quality work on time. Proficiency in documentation and use of product management tools.

This is a fully remote opportunity

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged, and career advancement is possible.

The SBO HCM Team oversees and administers the Advanced Learning Center (ALC), Human Resource Services, Human Resources Information Systems (HRIS) and Payroll. Their job is to ensure synchronicity of all our locations when it comes to HR processes.  

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.